WAN MUHAMMAD FARID MOHD NASHIR

Experience

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  Daisy Cheers

  Aug 2018 - Apr 2019

  Retail Assistant

  - Played a key role in promoting and selling product- Served customers quickly and effectively while working in high-traffic retail store- Organized daily deliveries to guarantee each delivery was accurate and on time

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  Radicare (M) Sdn Bhd

  Jun 2019 - Aug 2019

  Engineer Intern

  - Successfully executed planned preventive maintenance (PPM) on air conditioner and elevator- Responsible on troubleshooting breakdown of air conditioner and elevator- Resolved other mechanical engineering related operations on medical appliances such as auto clave and medical gas

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  Grab

  Jun 2020 - Nov 2020

  Food Delivery Partner

  - Strategically plan route for food delivery while maintaining cost efficiency- Manage and fulfill customer’s request with excellent professional attitude - Adhere to hygiene and safety standards in food handling- Verify and crosscheck order with both vendor and customer

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  Net One Asia

  Dec 2020 - May 2023

  Information Technology Executive

  ● Professionally responded to customer support requests through email submission before escalating them to the maintenance team.● Coordinated with other teams based in Japan accordingly to ensure smooth operational flow and provide the best service to all customers.● Monitored IT devices (switch, server, storage, etc.) remotely and performed remote analysis upon alert detection. Escalate to the maintenance team as and when required.● Proficient in distinguishing multiple alerts from IT devices before precisely reporting to customers based in Japan.● Promptly accomplished log-taking of various IT devices for troubleshooting by the maintenance team. Show less

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  Zebra Technologies

  May 2023 - now

  Customer Service Technical Support

  ● Communicate and contact customers via multiple channels such as telephone and email to provide technical support.● Collaborate with fellow technicians and supervisors to solve complex problems.● Solve problems in a timely manner using a full understanding of the product functions and features and customer environment.● Analyze and correct product issues/malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.● Work on a full range of problems of moderate scope that require selection and modification of existing procedures and processes.● Fully document customer interactions in real time.● Manage multiple tickets related to a spectrum of technical problems. Show less