Jacqueline Cresap

Experience

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  Performance Surface Prep

  Mar 2017 - Sept 2018

  Office Manager

  Leading an operational overhaul of core capabilities. After the departure of the prior office manager, I have the rare opportunity to reset all internal operations with the blessing of the business owner. My operational assessment has uncovered multiple areas of improvement and rich opportunities to drive alignment to business best practices. Highlights of the most impacted areas include: Implemented new financial procedures and cash handling o Balance and maintain accurate ledgers after auditing and corrective actions o Developed and implemented new organizational and cash management procedures o Match purchase orders with customer invoices o Bringing accounts payable current and formalized monitoring office expenses o Develop monthly financial statements, including cash flow, profit and loss statements and balance sheetsCustomer and vendor relationship development o Maintain customer and vendor information and work orders o Process job intake/send out, manage jobs schedule o Face to face client interactions and managing responses for requests for informationLogistics management o Spearheaded a new advertising and marketing campaign o Manage workflow by assigning tasks to employees daily, ensuring that deadlines are met, and work is completed correctly o Responsible for new hire orientation, staff training, maintenance of office equipment and supplies Show less

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  Sunset Chevrolet & RV

  Sept 2018 - Jul 2019

  • Customer Service / Reception• Manage Sales and Service calendar• Services Coordination/Warranty Administrationo Delegate and direct service tasks; monitor the progress of all current and pending projectso Communicate with Service Technician to define the scope of a warranty claim and determine labor operation code, failure codes, and review every warranty repair order written for proper completion, accuracy.o Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required.o Establish and build positive relationships with the manufacturer's designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business• Office Managemento Help train new employees in warranty/service procedures and work processeso Partner with HR to maintain office policies, and corporate communications o Assist with developing and implementing office policies and procedures o Filing systems designed, implemented, monitored and kept currento Maintain a record of all claims submitted, returned/rejected and paid and their current status and prepare the rejected repair orders for immediate resubmission.o Establish and maintain records and control of the parts to be returned. Show less

  • Warranty Claims Administrator /Parts & Service Manager/ Reception

    Sept 2018 - Jul 2019

  • RV Warranty Administrator

    Sept 2018 - Jul 2019
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  Sunset Kia/Mitsubishi

  Jul 2019 - Oct 2020

  Warranty Administrator and We-Owe Coordinator at Sunset Kia of Auburn
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  Anything & Everything RV

  Oct 2020 - Jun 2022

  Office Manager

  • Schedule and dispatch mobile and shop repair appointments.• Create invoices, bill customers, and collect payments.• Manage the progress of each repair, including ordering parts, scheduling sublet work, contacting, and updating customers on the progress of their repairs.• Write up and submit warranty, extended warranty, and insurance claims as well as maintain contact through to payment of the claim.• Ensure technicians are on schedule with assigned tasks. • Answer all incoming calls, messages, and emails in a timely manner.• Building estimates for repairs. Show less

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  ADC Management Solutions

  May 2022 - Nov 2022

  General Clerk II

  General Clerk II• Provide administrative services for the Army recruiting office• Prepare and Manage Correspondence/ Manage Incoming Correspondence, Staff Actions and Events• Maintain Calendars and Schedule Meetings• Establish and maintain unit reports and files, to include electronic files, for ease of retrieval.• Prepare travel orders in accordance with unit or organization standard operating procedures, and make travel arrangements in accordance with the Army DTS • Collect, maintain, and report unit or organizational production and resource data. Measures of success are thorough data records are kept up to date and completion of data reports.• Maintain the Digital Training Management System (DTMS) and the Medical Protection System (MEDPROS) for the unit. Ensuring all unit and subunit training schedules are kept up to date and complete copies of the unit training schedules are submitted to the appropriate offices. Show less

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  Buona Sera Inn

  Jun 2023 - Jun 2024

  Assistant Motel Manager

  ● Oversaw daily motel operations and managed bookings, customer relations, and property upkeep.● Assisted with financial transactions, ensuring accuracy in bookkeeping and managing invoices.

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  Infinity Management & Investments LLC

  Jun 2024 - Sept 2024

  Property Manager

  • Oversaw 2 properties operations and maintenance including staff and vendor management• Responsible for tenant relations and leasing• Processed rent payments and entered all invoices for accounting to process• Participated in marketing and tenant acquisition for both properties• Ensured we were within compliance with all state and federal regulations for Fair Housing