Shari Miller - Prosci CM, PMP

Experience

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  Amman Baccalaureate School - ABS

  Sept 1993 - Jun 1994

  Education Program Developer, Teacher, Coach, and Fund-Raising/Community Event Director

  Developed educational programs, taught elementary physical education, and coached middle/high school sports at the Amman Baccalaureate School, a prestigious K-12 academy. Increased awareness and raised substantial sums to support education and skill development programs for disabled youth by directing a fundraising fair under the auspices of the Jordanian Royal Family.

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  Independent Consultant

  Jun 1997 - Aug 2001

  Leadership Coach and Organizational Development Consultant

  As an independent consultant and consulting firm employee, helped leaders and their organizations improve productivity and collaboration through classroom training, individual/team coaching and mediation. Clients included Children’s Hospital, City of Seattle, Microsoft, and Miller Construction.

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  The Business Advantage (TBA)

  Oct 1999 - Jun 2000

  Business Success Counselor and Leadership Seminar Trainer

  Improved small business owners’ knowledge and effectiveness in leadership style, organization, goal-setting, marketing, business development, accounting, finance, technology, and personnel management through training seminars and individual coaching.

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  Connaissance Consulting

  Jul 2000 - Aug 2002

  Senior Business Analyst (Siebel Certified)

  ► Client: Aegis Insurance, Jersey City, New JerseyBusiness liaison for all CRM configuration design and development. Wrote business requirements and technical specifications including scope, business impact, field-level definition, user interface, security, auditing, queries, legacy system interface, and reporting; executing test scripts; conducting user assisted testing, and training business analysts. Earned the Siebel Customer Satisfaction Award.► Client: Communications Data Services, Des Moines, IowaProvided CRM strategy assessment, vendor analysis (RFP) and product recommendation.► Client: Corio/Extreme Networks, San Jose, CaliforniaMoved Siebel CRM implementation project out of grid-lock by bridging communication between Lead Developer and Business Owner, creating deliverables that defined business requirements and enabled development to continue on target.► Client: Castrol Consumer North America, Wayne, New JerseyInterviewed clients and gathered business requirements for 150-seat Siebel Call Center implementation. Show less

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  Intersource IT (formerly Connaissance Consulting)

  Aug 2002 - May 2004

  Change Leader, Trainer and Project Manager

  100% travel to serve consulting firm's clients in 10+ states over a four-year span. Known for excellence in communication, training, client relations, business need assessment, strategy, and leadership in technology and process improvement implementations. ► FOUNDING MEMBER of company’s CHANGE MANAGEMENT PRACTICE, contributing significantly to development of proprietary methodology and delivery standards.► ORGANIZATIONAL CHANGE LEADER and PROJECT MANAGERClient: Montana State Fund, Helena, MontanaLed multiple teams at Montana's largest insurer through organizational restructuring, company-wide business process alignment, and new systems' requirements definition.► SENIOR TRAINERClient: York International Corp. Delivered 13 consecutive 3-day Siebel Service 7.0 training sessions to 300 diverse users in six different locations and managed the technical team. Developed on-line FAQ, training materials and release notes. ► CHANGE MANAGEMENT LEADERClient: Aegis Insurance, Jersey City, NJTurned around client’s key 120-seat Siebel Financial Services/Group Insurance implementation project from being grid-locked and six weeks behind schedule to being on-time and having completed deliverables, improved multi-cultural team communication, and reduced consultant-client hostility. Earned the trust of key stakeholders and led them from resistance to active support and engagement. Show less

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  Premera Blue Cross

  Jan 2004 - Jan 2006

  Senior Manager, Sales and Marketing Systems and CRM Project Manager

  Change leader who guided executives to collaboratively align vision, design, prioritize, sequence and plan sales systems initiatives. Led a new department to manage all sales and marketing apps used by 500+ employees in four states. Established a team, tools, processes and training programs to ensure ongoing system change support. Championed, launched, and led first phases of multi-million dollar company-wide CRM replacement project.

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  MicrosoftStore.com

  Nov 2007 - Feb 2009

  Change Leader and Project Manager

  ► PRODUCT LAUNCH MARKETING CAMPAIGN MANAGER (Sept. 2008 – Feb. 2009)Led team and agencies in planning, development, and execution of product launch marketing campaign for new B2C website, resulting in ¼ million site visits in opening week and steady growth.► NEW E-COMMERCE CHANNEL CHANGE MANAGER (Sept. 2008 – Feb. 2009)Identified need for and co-led a guiding coalition of key corporate stakeholders crucial to the successful launch of the new consumer ecommerce channel. Wrote the “playbook”, a program overview and training guide for the new distribution channel users. Wrote/edited internal newsletters, executive messages, presentations, external press release and blogs, all components of strategic change communication plan.► PROGRAM TRANSITION CHANGE MANAGER (Nov. 2007 – Sept. 2008)Identified and ensured successful transfer of all legacy ecommerce program components to the new business unit owners. Created transition plan and guided leaders to implement organizational structure changes, transfer PNL responsibility, and migrate technology. Coached leaders in communicating changes to impacted team members. (Consultant through Bradson Consulting) Show less

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  Microsoft

  Mar 2009 - Jun 2012

  Change Comunications Leader and Program Manager

  ► CHANGE COMMUNICATIONS LEADER for Microsoft Interactive Entertainment Business (Aug. 2010 - Feb. 2011). Designed and delivered strategic communications to transform executive decision-making. Created professional presentations for global summit session, university lectures, newsletters, brown-bag learning and executive coaching. Coached director in professional presentation skills and communication. Championed business intelligence-led planning, resulting in improved products, marketing and customer satisfaction.► DIGITAL MARKETING PILOT PROGRAM LEADER for Microsoft Windows and Office 365 (March 2011–June 2012). Directed the pilot and launch of a global web marketing syndication program that enabled Microsoft partners and distributors worldwide to effectively promote and sell Microsoft products. Provided integrated marketing strategies, assets, and execution guidance for marketing managers in EMEA, SEA and Americas to leverage in capturing a $7.5 billion commercial PC operating systems market opportunity.Grew program participation x6, increased customer engagement and marketing results x10, and improved product sales by average of 5-10%.► SENIOR MANAGER, GLOBAL MARKETING and COMMUNICATIONS for MicrosoftPinpoint.com (March 2009 – Aug. 2010). Developed global demand generation strategy and executed plans to launch online technology marketplace. Delivered innovative digital marketing vehicles, including web widgets, webinars, videos, targeted newsletters, web content, digital marketing assets, and social media programs. Managed communications plan, press releases, advertising, agencies, and cross-organization collaboration. Organized and executed event marketing for the Professional Developers and Worldwide Partner Conferences. Successfully connected thousands of customers to Microsoft-certified partners and contributed significantly to achieving 1 million site visits goal.(Consultant through Wimmer Solutions and Marketscape Solutions) Show less

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  Silver Star Brands, f/k/a Miles Kimball Company

  Nov 2012 - Aug 2013

  Ecommerce Initiative Leader / Digital Marketing Director

  Reporting to the VP of Marketing, leveraged change management best practices to lead a key strategic initiative. Implemented new business process and technology changes for search engine optimization with estimated $1 million annual ROI. Generated momentum to lead a 40+ member cross-departmental team that designed and adopted changes and achieved project goals ahead of schedule and under budget.

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  Microsoft

  Oct 2013 - Dec 2013

  Digital Communication/Marketing Consultant

  Provided copy editing and functional testing for new digital ads and micro-sites for several Microsoft products including Windows 8, Office, Server, and Windows Embedded. Responsible for final QA review of localized content in several languages including German, French, Italian, Korean, Czech, Greek, Hungarian, Polish, Brazilian Portuguese, Ukrainian, Russian, Chinese, Dutch and Spanish.(Consultant through Maven Consulting and McGaw Marketing)

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  Oshkosh Corporation

  Jan 2014 - Mar 2014

  Change Coalition Facilitator / Senior Business Analyst

  Established a project portfolio management program and cross-functional planning sessions for global supply chain executives. Reporting to the IT Director, facilitated project planning and documented requirements.(Consultant through Omni Resources)

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  Network Health WI

  Jun 2014 - Oct 2014

  Director, Strategic Planning and Marketing

  Responsible for facilitating executives’ quarterly strategic initiative prioritization sessions. Developed internal and external communication strategy and led marketing team’s and agencies’ execution of marketing plans, including the design and launch of a new website.

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  U.S. Energy

  Jan 2015 - Jan 2016

  Change Management Leader

  Developed all change management, communication, and training strategies and deliverables for multi-year, division-wide technology implementation. Created over 100 training manuals. Provided train-the-trainer and instructional design coaching and met training effectiveness goals. Trained and coached change leadership coalition. Used several change tools to influence leaders and help teams understand, prepare for, apply and sustain successful change throughout the organization.(Contract through Maven Consulting) Show less

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  OEC Graphics

  Jan 2016 - Dec 2016

  Change Management Leader

  Developed the Change Management Strategy, including Internal Communications, Training and Reinforcement Plans for an organization-wide ERP/CRM implementation. Trained and coached sponsors, managers and change management team effectively leading change. Partnered with IT and HR in organizational alignment and resourcing to support the change plans.(Contract through Maven Consulting)

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  JM Family Enterprises, Inc.

  Apr 2016 - Jul 2018

  Change Managers' Coach and ERP Change Management Leader

  Partnered with Ernst & Young (EY) to implement NetSuite ERP change management, impacting thousands of employees, vendors and customers. In parallel, developed a change management toolkit for the continuous improvement department and other newly-certified practitioners and coached them in applying it to their projects/departments. Advised program-level prioritization and change sequencing to avoid saturation. Integrated Prosci into Lean Six Sigma-based training courses and services. Provided strategy, structure and support in building a Community of Practice and increasing change management capability throughout the enterprise. Show less

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  Kimberly-Clark

  Feb 2018 - Apr 2018

  Global Change Management Strategist

  Developed the change management strategy for a new facilities management resource model, a significant component of K-C’s multi-year global restructuring program. Incorporated existing methodologies, created custom templates and plans for regional change managers to implement, and advised change resourcing and sequencing.(Contract through Maven Consulting)

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  Kellogg Company

  Nov 2018 - Jul 2020

  Strategic Change Management Consultant for Global Cyber-Security (through Centric Consulting)

  Partnering with CISO and Cyber-Security Director to enhance cyber-security awareness and introduce new several new cyber-security services to over 33,000 people across the global organization. Designed robust, strategic change strategies that ensured successful adoption. Change strategies for these programs included executive and managerial engagement, multi-channel, localized communication and user guides, compelling incentives and effective adoption support coordinated across multiple departments. * Multi-factor Authentication (MFA) and Self-service Password Reset: Created effective communications and user guides that were praised by the Workplace Department on internal social media sites. Provided a modern user-friendly remote logon experience and reduced password reset support requests to the IT service desk by 25% through strategic change communications.* Symantec Endpoint Mobile Security: Incented and enabled employees to install optional security software that increased protection from viruses, spyware and apps that target company and employee data through mobile phones. Change adoption rates exceeded client expectations. * Cloud Access Security Broker (CASB): Designed automated communications that increase employee awareness of account compromise and cyber-security threats, resulting in faster responses and fixes to individual account compromise incidents.* Data Loss Protection (DLP) Endpoint: Designed an innovative on-screen alert that streamlined the user-experience and delivered security awareness education and support options. Improved employees’ awareness of protected data loss incidents and improved cyber-security monitoring tools.* Wrote engaging article published on Kellogg’s intranet news feed that reached over 28,000 employees and contractors, contributing significantly to the CISO’s cyber-security awareness campaign. Specifically, raised awareness of the risks associated with non-secure file-sharing services. Show less

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  Pierce Manufacturing

  Apr 2019 - Dec 2019

  Change Management Leader (through J. Geiger Consulting)

  Partnered with executives, project managers, IT experts, and business leaders throughout the world's #1 firetruck and rescue vehicle manufacturer on a JD Edwards ERP upgrade project. Conducted initial change and stakeholder impact analysis while advising leaders on effective approaches to change prioritization, project management and resourcing.(Contract through J. Geiger Consulting)

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  Oshkosh Corporation

  Jan 2020 - Jun 2020

  Methodology Development Facilitator

  Facilitated the Simplification Team’s (COE) collaborative creation of a multi-disciplinary methodology and toolkit to use in delivering services to internal customers. Integrated continuous quality improvement, process improvement, data analysis, APQP product development, and organizational change management methodologies and general consulting best practices. Included end-to-end initiative management approach, templates, how-to guides, and skill development strategy for organizational capability growth. See LinkedIn's Honors and Awards section below. Show less

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  AHEAD

  Aug 2020 - Apr 2021

  Organizational Change Management Consultant (through Centric Consulting)

  Facilitated multiple changes associated with integrating two recently-acquired companies with AHEAD. Changes included organizational roles and reporting relationships, culture, processes, policies, systems, benefits, compensation, product/service offerings, and client delivery models.AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, they help enterprises deliver on the promise of digital transformation.

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  JLL Technologies

  Apr 2021 - Mar 2022

  Organizational Change Management Lead (through Centric Consulting)

  Led the OCM team in all aspects strategy, planning, content development and delivery for an organizational redesign project affecting over 800 technology professionals globally. Partnered with JLL Corporation's Learning and Development team to create and deliver change leadership courses for JLLT's leaders that were incorporated into standard L&OD offerings. Developed change management strategy, using Prosci's Impact Index suite, to mobilize global organization redesign for JLLT's commercial real estate technology division. Redesign included operating model, process workflow, reporting structure, job performance metrics, roles and responsibilities, business KPI, delivery methodology, and talent development. OCM program includes sponsor and leader training, communication, training, adoption metrics and monitoring, and reinforcement plans. Show less

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  CNA Insurance

  Apr 2022 - Jul 2023

  Organizational Change Management Lead

  Leading all aspects of OCM strategy, planning and delivery for an intranet redesign project at this respected insurer, partnering with the Marketing, Strategy and Innovation leaders.

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  Space Foundation

  Sept 2023 - Oct 2023

  OCM Trainer (through Maven Consulting)

  Provide a half-day OCM training session for the entire organization, plus dedicated leader and individual contributor workshops. Conduct pre-training surveys/interviews to customize content and facilitate post-workshop office hours to support skill implementation.