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Rasmi Sankara Narayanan

Rasmi Sankara Narayanan

Software Engineer

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location of Rasmi Sankara NarayananBengaluru, Karnataka, India

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  • Timeline

  • About me

    WMS Consulting | Client Management |Product Management | Supply Chain Solutions|Pre-Sales|WMS Implementation

  • Education

    • KCAET

      1998 - 2002
      Bachelor of Technology (BTech) Agricultural Engineering 8.0/10

    • Kendriya Vidyalaya

      1995 - 1997
      +2 Science

    • Indian Institute of Science (IISc)

      2002 - 2005
      Masters in Science Civil Engineering 6.5/8.0

  • Experience

    • Amada Soft India

      Feb 2005 - Mar 2006
      Software Engineer

      I was part of the enhancement and maintenance team of ASI Original. Analysis of new features or bugs to be enhanced.Design, development and preparation of solution specifications.Coding of programsPreparation of test casesIntegration of modified files to the server.

    • Visual Collaboration Technologies, Inc.

      Mar 2006 - Apr 2007
      Software Engineer

      The prototype software of VMoveCAE has to be optimized by making it more modularand simple making use of OOAD concepts.Adding more features to the present software following the analysis of the competetivesoftwares.

    • Manhattan Associates

      Apr 2007 - Aug 2013
      Senior Software Engineer

      Design and implement solutions to complex technical issues in WMOS (WarehouseManagement Open Systems) and working with consultants in the respective geographies.

    • JDA Software

      Oct 2013 - Mar 2018
      Product Specialist

      Set up the team for JDA Warehouse Management (WMS) or RedPriarie WMS technical support, post-merger of RedPrairie and JDA right from recruitment till training and knowledge building. Collaborated with the regional counterparts for conducting the trainings and knowledge sharing and to ramp up the productivity of the team in India. Started managing many major customers directly from India from 6 months down the time by handling their queries and issues raised by them. Collaborated with the Product Development team to accommodate the customer requirements. For any customized requirements involved the development services team after gathering the detailed requirements to provide the quote for the changes. Contribution of more than 50 % of the overall deliverables from the team in India in 1 year time period. 1) Managing a team of 10 + associates in the WMS technical support team. 2) Conducting weekly meetings with the regional product experts for knowledge transfer and discuss of customer specific customizations. 3) Menentoring new members to help manage processes and communications to the customers.4) Managing weekly calls with clients. Discussed the progress, status updates and ETAs related to issues by creating reports on SalesForce CRM. Documented minutes of meeting (MOMs).5) Conducting internal meetings periodically with the product development team to discuss plan of action of the issues raised by the customers in the standard product. Show less

    • Zensar Technologies

      Apr 2018 - Aug 2020
      Senior Product Specialist

    • Blume Global

      Aug 2020 - now
      Product Quality

  • Licenses & Certifications

    • ITIL Foundation