Experience

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  Grameenphone ltd

  Oct 2004 - Jun 2005

  Software developer

  Key responsibilities:• Analysing the user requirements and based on that design and develop in house software and database applications• Develop software for finance and revenue assurance• Preparing use case analysis of various projectsMajor Projects:• BTS Management System • Handset Payment Management System

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  Robi axiata limited

  Nov 2005 - Mar 2009

  System analyst

  Key responsibilities:• Data analysis and design for Business Object specially for postpaid user• Prepare script for ETL jobs, universe design, dashboard design and report building on BO• Supervise data collection and report building• Coordinating with mediation and IN team for data collection and change management• Lead prepaid provisioning and voucher system operation and maintenance• Automate subscriber provisioning process which handle more than 300K subscriber provisioning in a day• Single contact point for prepaid subscriber service profile and voucher/Easy load related issue and problem handling• Ensure 24*7 service availability for Voucher System which handle the recharge for prepaid customer• Single contact point to ensure service from Ericsson for MINSAT and VS• Played a major role in IN(Intelligence Network) migration project which give smooth migration of more than 10M subscriberMajor Projects:• Electronics Recharge System Implementation• Ericsson charging system Swap Show less

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  Grameenphone ltd

  Mar 2009 - Apr 2010

  Deputy manager

  Key responsibilities:• Lead “Online Product Requisition” in-house development project of 4 member which automate bank and distribution house transactions• Lead “Planning Intranet” multi vendor resource engagement and 4 stakeholder project which automate planning process of GSM network system• Lead “Auto Debit System” in-house development project which automate banking and billing system transaction almost real time• Active member of CRM project where project budget is 15MUSD• Lead projects as a Project Manager, maintain strong relationship with different business entitiesMajor Projects:• Siebel CRM implementation • Approval Management System• Planning Intranet Show less

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  Accenture

  Apr 2010 - Dec 2013

  Specialist

  Key responsibilities:• Lead multinational team from India, Australia, Malaysia to execute project like mediation up-gradation and contact center implementation• Lead 3 projects with 22 project member under single program operate from Telenor group. Project value almost 20 MUSD• Lead IN/IT Telco project like (CS5 up-gradation, Asia Distribution, NGP, NPS etc.) from IT system readiness perspective• Lead Network Gateway Platform content and mobile service related project which implement GSMA ONE API first ever in Bangladesh mobile operator to support international content service provider. The Symphony App store first ever App integration with mobile service in Bangladesh launch through this project• Achieve company great target on Customer Satisfaction Index in domestic project• Verify and suggest on change for the business case analysis and project proposal• Manage relationship and contract with external stakeholder like customer, vendor, SI partner, supplier etc.• Manage risk, budget, procurement, issues for multiple projects and maintain qualitative and compliance parameter as guideline• Plan & execute project risk and issue and plan for both project and management contingency• Ensure stakeholder expectation following the right quality assurance and quality control procedure for project deliverables• Forecast project budget, revenue, profitability, resource requirement etc.Major Projects:• Mediation System Up-gradation• GP Network Gateway Platform• Lotus Domino Implementation for RAB• Lotus Domino Implementation for SIBL• GP Corporate Bulk SMS• SCB contact center upgradation and license implementation • Qubee Subscription Paper Management System Show less

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  Ericsson

  Jan 2014 - Apr 2017

  Customer project manager

  Key responsibilities:• Prepare project specification, which describes the overall steps, milestones and resources necessary, including a specification of the contract and the expected project outcome• Establish project budget. Develop risk management plan inclusive of risk identification and risk response plans• Agree with the stakeholder on project requirements to secure closure of projects and change control. Establish a communication plan/strategy in order to meet stakeholder and customer needs and expectations• Gain approval for the project from the project sponsor, based on the project specification• Select the project members, including external contractors to ensure the project will deliver expected results and be completed in time and within the agreed budget• Lead and control project work, on a continuous basis, by motivating and coaching the project members• Continuously update line managers on progression in terms of timelines of the project to enable for the line managers to plan for the return of the project members to their ordinary positions• Report the project progression to the steering group and sponsor, and raise question of concern that may jeopardize the completion of the project, or matters that may delay the project or any other issue that in any way will cause problems in securing the delivery of expected results• Ensure that expected quality is delivered throughout the project. The job holder is expected to propose appropriate action, in case of deviation from the project plan, to the steering committee to secure that the project objectives will be metMajor Projects:• 1067 FE readiness for NodeB (PO109)• TN SBL upgradation for around 7000 TN nodes (PO99)• 473 Hops Transmission (PO95)• 316 Hops Transmission (PO94)• 667 Hops Transmission Expansion (PO50, PO60, PO96, PO81, PO83)• E2E transmission readiness for 2G sites (POFTK)• 3G Phase-III Ethernet design and implementation• 3G Phase-II project implementation Show less

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  Channel vas

  Apr 2017 - now

  Country operation manager

  • Establish productive and professional long-term relationships with stakeholders at all levels• Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations• Take full ownership of the project from specification gathering to delivery in accordance with the PMP/Prince2 and ITIL best practices• Governance of the whole project including tasks delivered by the different MNO’s teams (IT, CRM, Revenue Assurance etc.) and third party vendors, issue and risk monitoring for weekly reporting to stakeholders and change management• Clear and accurate reporting to all stakeholders throughout the project, monitoring progress against the project plan• Maintenance of resource plans, identification of resource gaps and formulation of mitigation plans• Management of quality assurance and product testing, ensuring a high customer satisfactionMajor Ongoing Activity:• Micro loan delivery platform for Banglalink Show less