Experience

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  Devereux advanced behavioral health

  Aug 2007 - Apr 2012

  Overseeing, delegating, and implementing the following responsibilities • Supervise and positively interact with children/youth.• Engage in and supervise age appropriate play activities with children/youth.• Direct children/ youth in eating, resting and hygiene.• Conduct oneself as a "role model" for children/youth; provide appropriate direction of children/youth in their daily routine; give children/youth positive reinforcement as appropriate.• Dispense medication to children/youth as instructed.• Provide first aid treatment as necessary.• Maintain complete and accurate daily records and report suspected child abuse/neglect as mandated by law.• Implement behavior modification techniques as instructed.• Prepare meals utilizing provided menus.• Conduct and document required fire drills.• Attend staff meetings and/or training as required.• Maintain the order, safety, cleanliness of the facility and grounds; responsible for housekeeping and laundry; supervise children/youth in assisting with chores.• Transport children/youth to school and medical appointments as necessary.• Maintain company vehicle in clean condition and good repair.• Participate in the quality improvement process.• Provide Behavioral Services to clients under the direction and supervision of the clinical staff.• Provide daily living and social skills to clients as part of the treatment plan.• Maintain familiarization with documentation requirements and patient rights.• Respond to special clinical circumstances of clients including behavioral and medical emergencies.• Participates in ongoing training and consultation with the treatment team.• Document all services and maintain other related records.• Participate in the quality improvement process. Show less Promote consumer choice in all aspects of residential treatment.Provide supportive counseling/crisis intervention services to consumer, as needed.Assist consumer in maintaining housing.Assist consumer in development of Program Specific Treatment Plan (PSTP).Provide flexible levels of support to consumer, as detailed in PSTP.Assist consumer in development of natural support networks.Assist consumer in development of community living skills, as outlined in PSTP.Maintain ongoing communication with other treatment providers and other program staff.Perform record keeping to achieve Rehabilitation Option Certification.Transport consumers, as needed.Other duties as assigned. Show less

  • Direct Staff Manager

    Oct 2009 - Apr 2012

  • Direct Care Professional

    Aug 2007 - Oct 2009
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  Velox systems inc

  Jan 2012 - Dec 2013

  Sales manager

  Sell products by implementing sales plans; supervising sales staff.Sales Manager Job Duties:• Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.• Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.• Implements national sales programs by developing field sales action plans.• Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.• Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.• Completes national sales operational requirements by scheduling and assigning employees; following up on work results.• Maintains national sales staff by recruiting, selecting, orienting, and training employees.• Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.Skills/Qualifications: Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing Show less

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  Lc industries

  Jun 2012 - Jan 2013

  Warehouse operations manager

  Responsible for all shipping/receiving, & the delivery of orders pulled & organized by associate staff. Working closely with associate staff to organize orders for military deployment products. Assist in the sales experience, readily accommodating the needs expressed by customers. Participating in keeping inventory current by assuring manual cycle counts match inventory data base.

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  Ttec

  Dec 2013 - Aug 2016

  Day-to-Day Client point of contact for site. • Build and drive a high performing team of Team Leaders at a 1:20 ratio of Team Lead to frontline advocates. • Supervises, schedules and evaluates all Team Lead personnel as it relates to Key Performance Indicators such as, but not limited to: Net Promotor Scores, Call Quality, Appeals and Grievances and the scheduling of appointments. • Develops policies and procedures and assures compliance with these. • Leads and develops Quality Management / Performance Improvement Program by reviewing data for quality / performance improvement measures and analyzes data reports, identifying opportunities for improvement. • Ensure the delivery of staff available and able to handle Client's phone calls according to Weekly and Intraday forecast and/ or commitments in partnership with Workforce Management. • Monitors and maintains site compliance with all HIPAA regulations, adherence to all State and Federal regulations and laws. • Partner with Client for on-site visits/ inspections, presentations, performance reviews, calibrations and/ or call listening sessions. • Collaboration with matrixed verticals critical to Operations success: Talent Acquisition, Quality, Workforce Management and Training. • Build and grow a culture in alignment with TTEC's values. Show less

  • Service Delivery Manager

    Sept 2015 - Aug 2016

  • Service Delivery Supervisor (Team Lead/ Trainer)

    Dec 2013 - Sept 2015
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  Walmart

  Sept 2016 - Mar 2022

  Asset protection manager

  Job Duties: Manages facility level training and execution of asset protection, safety functions, and claims. Reviews and implements receiving procedures and adherence to compliance guidelines. Identifies gaps in expectations versus training levels; determining training needs; and developing and delivering the training where needed. Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning, and organizing product displays; and securing fragile and high-shrink merchandise. Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved. Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Conducts operational and pre-inventory reviews; gathering data, auditing results and monitoring deficiency trends; identifying improvement opportunities; communicating and working with managers and associates to determine corrections needed to inventory controls and influencing the implementation and execution of control corrections; and teaching managers and associates operational controls and processes in multiple stores. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place; supervising the safety team; identifying accident trends to develop and implement solutions. Show less

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  Air general inc.

  Apr 2022 - now

  Station manager

  Job responsibilities:•Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.•Implement procedures designed to meet all customer targets and service requirements.•Hire and develop a highly motivated workforce.Ensure all necessary training standards are achieved or exceeded.•Ensure all customer targets are achieved or exceeded.•Ensure all safety standards are adhered to.•Ensure all CBP & TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.Initiate directives and procedures, which will enhance service levels to the customer.•Meet regularly with other managers and supervisors to establish consistent feedback and action plan for any improvements in service handling.•Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.•Ensure all incidents or service complaints are fully investigated. •Provide full and concise written reports.•Evaluate all recommendations for service improvements and ensure they are implemented.•Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.•Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.•Liaise with customers on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out.•Maintain an adequate system of performance measurements as required.•Ensure quality standards are met at all times.•Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients. •Provide proper physical security of cash and revenues received from customers.•Ensure financial audits and service audits are properly administered. Show less