Experience

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  Eurial invest

  Mar 2008 - Apr 2009

  Garage frontline consultant

  Frontline consultant in charge of counseling the garage customers:✔Swift problem resolution for all customer claims and complaints;✔ DMS client interface management;✔ Customer satisfaction optimization.

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  Trust motors - peugeot/citroën/ds

  Jan 2009 - Dec 2011

  Manager in charge of the administration of spare parts stock from the national warehouse:✔ Spare parts promotions creation, implementation and management;✔ Stock management reporting (Excel);✔ ERP data management and order management (SAP);✔ Technical support for the dealer network;✔ Reference and technical documents identification;✔ Complaint tracking and resolution. Warranty Claim Expert, verifying, rectifying and solving the warranty claims received from the dealer network:✔ Optimization of the filtering process of the warranty claims;✔ Budget and reimbursement management;✔ Supervisor of dealer warranty claim operators; ✔ Conflict management based on expertise.

  • Spare Parts Stock National Manager (After-Sales Division)

    Jan 2009 - Dec 2011

  • Warranty Claim Expert & Peugeot Assistance (After-Sales Division)

    Jan 2009 - Sept 2010
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  Renault technologie roumanie

  Jan 2012 - now

  After-sales technical specialist for france ( global business service center)

  After- sales specialist offering technical expertise to diagnosis technicians in authorized and affiliated Renault garages in France:✔ Advanced client technical support- vehicle diagnosis and repair, CRM (Salesforce);✔ Financial and procedural agreements;✔ Vehicle repair process optimization;✔ Data visualization and analysis (TIBCO Spotfire);✔ Salesforce case management reporting;✔ Client orientation KPIs: reactivity, response time and client satisfaction.