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Liviu Axente

Liviu Axente

Garage Frontline Consultant

Followers of Liviu Axente90 followers
location of Liviu AxenteRomânia

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  • Timeline

  • About me

    After-sales Technical Specialist for France at Renault Technologie Roumanie

  • Education

    • Tudor Vianu National College for Informatics

      1999 - 2003
      High School Diploma Mathematics and Computer Science

      Computer operating certificate for C++ programming, Microsoft Office, FoxPro and web design.

    • University POLITEHNICA of Bucharest

      2009 - 2010
      Master's degree Automotive Engineering- Fuel Efficiency and Security of Automobiles

      ✔ Vehicle active and passive safety;✔ Trends in automatic transmission design;✔ Trends in engine development;✔ Vibration and frequency analysis.Final thesis:"Diesel engines after treatment solutions in accordance with Euro 5 emission regulations"

    • University POLITEHNICA of Bucharest

      2003 - 2008
      Bachelor's degree Automotive Engineering

      ✔ Vehicle manufacturing, maintenance and repair;✔ Advanced level Mathematics;✔ Vehicle dynamics;✔ Internal combustion engines;✔ Vehicle testing and analysis (Matlab);✔ Finite element method (AutoCAD);✔ Electric and electronic components (Mathcad). Final thesis: "D segment braking system design"

  • Experience

    • EURIAL INVEST

      Mar 2008 - Apr 2009
      Garage Frontline Consultant

      Frontline consultant in charge of counseling the garage customers:✔Swift problem resolution for all customer claims and complaints;✔ DMS client interface management;✔ Customer satisfaction optimization.

    • Trust Motors - Peugeot/Citroën/DS

      Jan 2009 - Dec 2011

      Manager in charge of the administration of spare parts stock from the national warehouse:✔ Spare parts promotions creation, implementation and management;✔ Stock management reporting (Excel);✔ ERP data management and order management (SAP);✔ Technical support for the dealer network;✔ Reference and technical documents identification;✔ Complaint tracking and resolution. Warranty Claim Expert, verifying, rectifying and solving the warranty claims received from the dealer network:✔ Optimization of the filtering process of the warranty claims;✔ Budget and reimbursement management;✔ Supervisor of dealer warranty claim operators; ✔ Conflict management based on expertise.

      • Spare Parts Stock National Manager (After-Sales Division)

        Jan 2009 - Dec 2011

      • Warranty Claim Expert & Peugeot Assistance (After-Sales Division)

        Jan 2009 - Sept 2010

    • Renault Technologie Roumanie

      Jan 2012 - now
      After-sales Technical Specialist for France ( Global Business Service Center)

      After- sales specialist offering technical expertise to diagnosis technicians in authorized and affiliated Renault garages in France:✔ Advanced client technical support- vehicle diagnosis and repair, CRM (Salesforce);✔ Financial and procedural agreements;✔ Vehicle repair process optimization;✔ Data visualization and analysis (TIBCO Spotfire);✔ Salesforce case management reporting;✔ Client orientation KPIs: reactivity, response time and client satisfaction.

  • Licenses & Certifications

    • B category driver's license

      General Directorate for Driving Licenses and Car Registration