Experience

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  Simit sarayı

  Jun 2019 - Sept 2019

  Customer relations officer

  • Developed and implemented customer support strategies to enhance customer retention and satisfaction.• Provided exceptional customer service, directly contributing to business success and customer loyalty.• Educated customers on new and existing products, increasing awareness and engagement.• Worked collaboratively with personnel, customers, and contractors to efficiently resolve issues and ensure a seamless customer experience.• Monitored and documented guest traffic flow, contributing to the optimization of service delivery. Show less

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  Lseg (london stock exchange group)

  Aug 2023 - now

  Lead research analyst | aml & kyc specialist | financial crime prevention expert

  • Conduct in-depth investigative research on financial risk, regulatory compliance, and regional security issues, with a particular focus on Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols.• Analyze a diverse range of data sources in multiple languages to produce daily structured reports and provide content updates critical for maintaining compliance and mitigating risk.• Maintain an expert level of regional and portfolio country knowledge by monitoring breaking news and relevant developments, identifying potential long-term risks to clients.• Expand the scope of analyst team coverage by conducting extensive research, reading, and attending relevant industry events.• Develop and implement enhanced due diligence assessments, ensuring all investigative work adheres to the latest regulatory standards and industry best practices.• Utilize advanced analytical tools to identify and escalate suspicious transactions, playing a key role in preventing financial fraud.• Collaborate closely with cross-functional teams and regulatory bodies to ensure seamless communication and adherence to compliance standards.• Mentor junior analysts, providing guidance on research methodologies, analytical techniques, and regulatory compliance. Show less