Experience

• 

  Citi

  Jan 2008 - Nov 2008

  Telemarketing specialist for loan accounts

  Duties and Responsibilities• Contact businesses and private individuals by telephone to promote products, services such as Loans for Call for Cash, Balance Transfer, and One Bills. • Explain the product or service to potential customers• Deliver scripted sales pitch to the customer• Adjust scripted sales pitch to meet needs of specific individuals• Provide Loan details, Handle customer questions• Obtain customer information including names and addresses• Record customer details including reaction to the product or service offered and details of transaction• Input order details into the computer system• Obtain contact details of potential customers from sources including telephone directories.• Schedule appointments for sales staff to meet prospective customers• Conduct customer and marketing surveys • Maintains operations by following policies and procedures; reporting needed changes.• Contact customers to follow up on initial interaction• Contributes to team effort by accomplishing related results as needed. Show less

• 

  Bayan telecommunications

  Feb 2009 - Sept 2010

  Telemarketer team leader global accounts

  • Responsible in introducing the new service of Telecommunication Company in thePhilippines like unlimited calling. • Having excellent product knowledge for faster and better customer service. • Assuring that customer’s should get correct and complete information for their queries. • Explain products or services and prices, and answer questions from the customers. • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.• Explain products or services and prices, and answer questions from customers.• Obtain customer information such as name, address, and payment method, and enter orders into computers.• Record names, addresses, purchases, and reactions of prospects contacted.• Adjust sales scripts to better target the needs and interests of specific individuals• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.• Answer telephone calls from potential customers who have been solicited through advertisements.• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Show less

• 

  Du

  Feb 2011 - Aug 2013

  Senior retail sales executive supervisor

  Duties and Responsibilities:• Coordinates with customers in dealing with consumer enterprise and other services which includes personal and corporate plans.• Handling customer complaints and initiates corrective actions.• Maintains and develops customer relationships with the customers thru follow-up/responding mails, phone calls, and sets-up of meetings.• Updates work orders in progress, assists the migration FT’s, and negotiates terms of agreement and closing of sales.• Deals with clients in scheduling of appointments and customer surveys Initiates an active contribution with the company relating to client’s issues and company’s concerns.• Attend to all telephone calls and answers queries and concerns.• Secures information by completing data base backups.• Maintains safe and clean working environment by complying with procedures, rules, and regulations.• Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.• Achievements:b. February 2013 Promoted as Senior Sales Executive Supervisorc. July 2012 awarded as Salesman of the year in Jumeirah Beach Resort Retail Shop d. February 2012 Promoted as Senior Sales Executive Show less

• 

  First resort global recruitment

  Aug 2013 - Nov 2016

  Senior business development executive / senior international recruitment executive

  Duties and Responsibilities:• Responsible to generate new business for a company. I am an experienced sale professional who use skills and experience to the best advantage of the company.• Providing my good at handling multiple clients and have very good customer relations skills.• Responsible for developing new market initiatives, assessing new markets, and analysing business opportunities.• As a Business Development Executive usually performs many of the following tasks like: Making cold calls, Identifying new leads, Promoting products, Performing follow up duties, Managing client, Attending meetings, training sessions and seminars, Providing feedback to managers, Researching market trends. • Plans and directs all aspects of an organization's business development policies, objectives, and initiatives. • May also be accountable for licensing initiatives and programs; duties include negotiating contracts, initiating proposals, and closing deals. • Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.• Achievements:a. Started August 2013 as Business Development Executive and Promoted as Senior Business Development Executive and International Recruitment Executive last August 2015. Show less

• 

  Trt - total risk technology global solutions

  Feb 2017 - Jul 2017

  Direct marketing associate and i.t cost reduction specialist

  Duties and Responsibilities:• Consistently identify, propose and win new business from new and existing customers. • Consistently achieve minimum levels of weekly sales activity: • Achieve individual monthly revenue and profit margin targets• Achieve individual monthly forecast targets• Ensure customers receive prompt, helpful and friendly response to all enquiries• Represent the company ethically, professionally and positively at all times• Comply fully with all state and federal laws including Trade Practices Act• Protect the company’s interests and intellectual property at all times.• Meet defined weekly KPI metrics for prospecting and follow-up.• Work closely with pre-sales to ensure all proposals and contracts are viable, accurate and deliverable.• Liaise and negotiate with local and overseas vendors for pricing and supply of equipment for customer sales• Ensure customer expectations are always realistic, while striving to exceed them.• Track and follow-up supply chain as necessary to ensure customer commitments are met.• Punctually attend weekly sales meetings and monthly company meetings• Attend BDM training courses either locally or interstate as required:• Punctually attend and actively participate in 15minute prospecting briefing/debriefing:• Keep all allocated Netsuite prospects up to date:• Update Netsuite Sales Forecasting module with currently outstanding sales opportunities. • Produce Call Plans for presales personnel – CEs, Technical Operations and Sales Mgrs • Take ownership of own accounts and ultimate responsibility for all issues involving them.• Ensure all service delivery issues are escalated to the Service Delivery Dept i.e. SDAs• Ensure all service delivery issues impacting a forecasted sale are escalated to the Sales Mgr. • Comply with all current TRT company policy.• Wear appropriate business attire including business suit and tie during business hours. Show less

• 

  C3/customercontactchannels, inc.

  Jul 2017 - Mar 2018

  Experience champion

  T-Mobile Account - Duties and Responsibilities: · Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. · Resolve customer complaints via phone, email, mail, or social media. · Use telephones to reach out to customers and verify account information. · Greet customers warmly and ascertain problem or reason for calling. · Assist with placement of orders, refunds, or exchanges. · Advise on company information. Place or cancel orders. · Take payment information and other pertinent information such as addresses and phone numbers. · Answer questions about warranties or terms of sale. · Act as the company gatekeeper. · Suggest solutions when a product malfunctions. · Handle product recalls. · Inform customer of deals and promotions. · Sell products and services. · Utilize computer technology to handle high call volumes. Spirit Airlines Account - Duties and Responsibilities: · Airline reservation agents typically work in an office environment outside of the airport for a specific airline. · Take calls and answer questions about airline regulations, · Help customers make travel plans, and work with computers to resolve problems. · Reservation agents involved in other stages of travel such as offering competitive prices, giving suggestions for accommodations and car rentals, and booking flights for travellers. · Resolve customer complaints via phone, email, mail, or social media. · Responsible for working on the phone and in person to provide information about travel plans for customers. · Involve giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics. Show less

• 

  Itsm corporation

  Mar 2018 - Jun 2018

  Lead generation specialist

  Duties and Responsibilities:• Call new leads derived from lists, referrals and advertising programs.• Develop new business via telephone and Answer calls (in rotation) that come into ITSM via our Business Development inquiry • Follow up on leads and conduct research to identify potential prospects also follow up with leads who have been contacted in the past• Follow through on qualified leads from internal lead generation programsConduct initial qualification of leads based on brief phone discussion • Develop and manage a consistent pipeline of qualified prospective opportunities• Coordinate all leads, prospects and opportunities, including regular updating and reporting using pipeline and forecast principles• Set appointments for Business Development Sales Manager or Director of Business Development for program discussion and ultimate goal of closing qualified leads • Work with sales teams to grow the sales pipeline to consistently meet monthly revenue goals.• Preparation of weekly and monthly prospecting reports • Use email to correspond with leads to follow up and/or to confirm appointments• Provide feedback to others in department related to information prospects share that could be helpful in advertising/marketing as well as our overall programs.• Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached.• Execute on Lead Nurturing Strategy• Responsible for executing weekly, monthly and quarterly email campaigns to different target markets. • Responsible to report on results of email campaigns and suggest changes Show less

• 

  Self employed

  Jul 2018 - now

  Freelance
• 

  Telus

  Jan 2019 - now

  Workforce management analyst

  WFM | Workforce Analyst- Command Center / Apprentice - Sceduler