Experience

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  Gem

  Jan 2008 - Dec 2008

  Customer service representative

  Tier 1 support on Microsoft MSN line of product ( Messenger & Hotmail )

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  Apple

  Jan 2009 - Jul 2010

  Applecare — advisor, senior advisor

  Providing end-users, AppleCare Advisors and Apple Authorized Service Providers with my technical expertise on all Apple consumer products. Occasionally liaising with support engineering to get guidance on resolving more advanced issues.

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  Weblocal / transcontinental

  Sept 2010 - Jul 2011

  Sales representative

  With more than 2 million monthly unique visitors, Weblocal quickly positioned itself as a leading local search site for businesses. Now more than an online directory, Weblocal is a powerful tool helping businesses build their customer base, and a vital ally who offers integrated marketing solutions to optimize businesses’ online visibility and generate leads.

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  K2 partnering solutions

  May 2012 - Oct 2013

  Sap sales associate

  K2 Partnering Solutions is the global leader in technology staffing with unparalleled expertise, market knowledge and international presence in ERP (SAP, Oracle), Enterprise Cloud (Salesforce), Analytics/Big Data, Enterprise Mobility and Social/Digital technologies.

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  Blue-infinity

  Oct 2013 - Nov 2016

  Business development | client relationship | sales | digital transformation

  In charge of FMCG clients at blue-infinity.Development of business on various technologies: Salesforce, SharePoint, Business Intelligence, Digital Marketing, User eXperience.Bid Management on requests for proposals, contracts negotiation, closing

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  Dimension data

  Jan 2017 - Dec 2017

  Account manager

  Dimension Data uses the power of technology to help organizations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 52 countries, and 31,000 employees, we deliver wherever our clients are, at every stage of their technology journey.

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  Jmontier consulting

  Jan 2018 - Jan 2024

  Salesforce smb consultant

  Helping SMB, Non profit and Startups, upgrade and maintain their Salesforce Ecosystem.www.jmontierconsulting.com

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  Bestsmile

  Feb 2019 - Sept 2022

  Salesforce lead
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  Care

  Jun 2023 - now

  Salesforce director & co-founder