Experience

• 

  B&q

  Oct 2010 - now

  • Motivated, inspired and developed my Showroom Sales team to deliver £1 million pounds in designed Kitchen, bathroom and Bedroom Sales in 2020. • Can use design software to design and deliver kitchen, bathroom and bedroom sales. • Recruited and developed an outstanding Stock team that delivered over £1.3 million pounds of assisted takeaway sales in 2020 a growth of 2% year on year. • Brought the audit process to life in store through huddles and hands on training, achieving a Green Health and Safety and Green Retail audit for 2018/2019 and to be only 1 of 13 stores out of 300 to receive a certificate of Excellence. • Proactively worked with the Trade team to develop the trade/showroom relationship – growing our trade participation by 10% year on year. • Ensured that all stock processes were followed and database kept as accurate as possible on my department. Helping the store to come in under budget by £4k on our annual stocktake in 2018. • Recruiting and developing new staff for various roles across the store. Being involved in the recruitment process from start to finish – agreeing what roles we are recruiting for (skill set, hours, area etc), organising and holding assessment centres and one to one interviews, processing paperwork and inducting new starters. • Implementing training tools to a high standard and giving feedback to the L&D team on their effectiveness • Effectively managed the store and the store team during opening hours as the Duty Manager as well as ensuring all health and safety procedures were adhered too. • Able to confidently deal with any absence and disciplinary issues promptly and professionally. • Responded to all customer queries, requests and complaints in a prompt and efficient manner. • Recognized trends in sales and proactively changed ends, re-merchandising stock to reflect this and promoting take away sales. Show less • Processed invoices, purchase orders and delivery notes• Managed the input of the MSLI comparing budgets stockloss against actual stockloss in preparation for the yearly stocktake.• Communicated with supplier accounts to identify and resolve outstanding payments and discrepancies.• Completed all paperwork and reports neatly and accurately.• Addressed and resolved all general payroll-related issues.• Organising and being involved in recruitment sessions – including phone interviews, group exercises and one on one interview. • Supported with new hire orientations, inductions and managers meetings.• Co-ordinated employment offers with managers and extended offers to selected candidates• Reviewed and completed staff costs reports weekly. Show less

  • Regional Training Lead

    Aug 2024 - now

  • Deputy Manager

    Dec 2020 - Jul 2024

  • Showroom Manager

    Mar 2015 - Nov 2020

  • Supervisor

    Apr 2014 - Mar 2015

  • Warehouse and HR Admin

    May 2012 - Mar 2014

  • Customer Advisor

    Oct 2010 - May 2012