Experience

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  Compass group australia

  Sept 2010 - Jul 2022

  Built and led Compass Group’s first national analytics team, overseeing recruitment, capability building, and performance.Delivered the first AI forecasting product, enabling data-driven planning and achieving $5M+ in cost savings.Launched proof-of-concept initiatives to promote analytics adoption that required multiple business units to collaborate.Established scalable support systems (training, service desk) to operationalise analytics delivery.Influenced executive buy-in as national data evangelist through strategic storytelling and stakeholder engagement. Show less Secured program funding by aligning business units and presenting a successful business case to executives.Responsible for program cost and budgetingDelivered the Helios data platform, reducing integration costs and creating a unified source of truth for analytics.Resolved cross-departmental data issues (HR, payroll, ops), enabling reliable retention reporting.Standardised safety data and reporting processes, improving operational visibility and compliance.Collaborated with global and APAC teams to share learnings, align data strategy, and deliver executive-level reporting that informed enterprise-wide decision-making. Show less

  • Manager - Data Analytics

    Jan 2022 - Jul 2022

  • Data Analytics Program Lead

    Oct 2020 - Jan 2022

  • Business Intelligence Specialist

    Jan 2019 - Oct 2020

  • Project Supervisor – Business Improvement (PM-for-Hire)

    Jul 2017 - Jan 2019

  • Project Coordinator – Digital Cleaning Systems

    Jan 2016 - Jul 2017

  • Project Coordinator – Lean Productivity

    Sept 2014 - Jan 2016

  • Facilities & Grounds Supervisor

    Jun 2011 - Sept 2014

  • Kitchen Hand | Village Cleaner

    Sept 2010 - Jun 2011
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  Predelo

  Jul 2022 - Feb 2025

  Head of customer success

  Integral member of the founding team, responsible for establishing and scaling customer success processes for a SaaS AI startup.Led initiatives to optimize customer onboarding, cutting implementation timelines by 50% through streamlined processes and enhanced cross-functional collaboration.Designed frameworks to capture and analyze customer feedback, aligning product development with user needs and driving improvements in product-market fit.Spearheaded the implementation of an integrated Atlassian suite, centralizing workflows and documentation to enhance team collaboration and productivity in a remote work environment.Fostered cross-functional communication between technical, product, and support teams to ensure alignment on priorities and deliver exceptional customer experiences. Show less