Omar Elbakry

Experience

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  Ekhtarnalk

  May 2011 - Sept 2011

  Sales Operations Assistant

  selling, restocking, and merchandising. Responsible for greeting and assisting customers and maintaining the store’s appearance.

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  Seventy clothes

  May 2012 - May 2013

  Salesperson

  selling, restocking, and merchandising. Responsible for greeting and assisting customers and maintaining the store’s appearance.

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  Vodafone

  Jul 2013 - Oct 2016

  Follow up with a second line of support to make sure that all escalated problems will be solved at the appropriate time. Provide the customer with appropriate options/right suggestions. Respond to and solve all Vodafone Egypt internet customer inquiries regarding all internet Services and provide end-to-end ownership to these inquiries till closure. Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware. Take ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers. Ensure the elimination of wrong transactions that leads to financial negative impact. Own all customer inquiries regarding the internet till closure and post-resolution call to ensure customer satisfaction and close case. Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction. Conduct outbound calls to customer problems received from a call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements. Show less

  • Internet Customer Care

    Sept 2015 - Oct 2016

  • Customer Service Representative

    Jul 2013 - Sept 2015
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  CIB Egypt

  Oct 2016 - Oct 2021

  Senior Personal Banker

  Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building, and depending on existing customer base and companies as well as new to bank clients in a transparent & ethical way.Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service levels and meet set budgets. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages, etc.).Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyaltyPrepare a daily sales report (DSR) including sales activities and call reports, and share it with the supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure customers’ requests are processed promptly and efficiently.Introduce and promote alternate channels to customers to reduce traffic in branches.Be attentive to any possible frauds/risks and provide feedback to the direct supervisor for guidance and assistance.Receive all relevant customer requests related to checkbooks, credit & debit cards, TDs, CDs.etc.. check their validity and send them to related departments for completion.Follows all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled. Show less

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  Nagwa

  Oct 2021 - Sept 2022

  Senior Sales Executive

  - Planning and executing visits to schools, educational institutes, and universities- Building and analyzing potential and current user databases in order to identify new opportunities and growth strategies across different regions- Delivering all customer requests to the designated team in a timely manner- Maintaining good long-term relations with customers to ensure maximum user satisfaction- Delivering and handling customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management- Executing the full sales cycle to ensure the efficiency of our sales operations- Leading the cross-selling and upselling to increase profit margins- Providing regular updates to management by submitting activity and result reports- Managing and monitoring the progress in sales target achievement- Achieving the required monthly and annual targets- Maintaining complete documentation and financial records for all product- and service-related activities.- Attending events, exhibitions, conferences, and meetings Show less

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  Grubtech

  Sept 2022 - Jul 2023

  Senior Sales Executive

  - Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.- Identifying promising prospects through cold-calling, networking, and customer referrals.- Ensuring that all sales administration and customer service activities run smoothly.- Providing overall guidance to newly-recruited Sales Representatives.- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.- Assisting newly-recruited or less experienced Sales Representatives in answering customer technical questions.- Analyzing sales metrics to determine whether current sales strategies are effective.Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests. Show less

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  Amrk - أمرك

  Jul 2023 - now

  Sales Manager