Experience

• 

  Sutherland global services

  Sept 2009 - Mar 2010

  Technical support executive

  A Technical Support Executive in the General Assist department of Project: Microsoft. Over the phone support on products Windows 7, Windows Vista and Windows XP to end users based in the NA region.

• 

  Span chemicals

  Mar 2010 - Nov 2010

  Desktop engineer

  Handling IT related user issues of a chemical company.

• 

  Larsen & toubro infotech

  Nov 2010 - Mar 2012

  System administrator

  Monitoring and scheduling backup jobs through Legato backup software.Troubleshooting backup failure.Handling data restoration request.Media management, to keep media available for future backups.Monitoring server and Network health through tools like WUG, SCOM 2007 and HPSIM.Troubleshooting Servers remotely with the help of tools like HP Light Out, Remote Desktop Assistant etc.

• 

  Gartner

  Mar 2012 - Jun 2018

  It specialist | sr. it specialist

  Key Responsibilities at Gartner; Close coordination with Global and Asia Technical team in executing the short term and long term strategic projects. This role involves project planning, vendor management, price negotiation and timely implementation. Responsible for Technical support, Network support and installation, maintenance and repair including performing routine audits of Networking systems and End user machines to ensure maintenance of policies and procedures.  Managing IT operations onsite and offsite at 5 locations in India and Dubai- UAE, Riyadh- Saudi Arabia. Regular site visits to remotely controlled offices to get involved in discussions with site liaisons to hear the suggestions and feedback to ensure smooth operations at all times. To evaluate, test, advise, train and support IT related projects and strengthening the IT infrastructure through implementing new technologies as suggested and approved by internal and external technology developers.  To develop and maintain a trusted relationship with all vendors. This role includes working very closely with the Finance team to ensure timely payments of all invoices like Telecom (PRI), MPLS, Leased MFD printers, Data cards, corporate cellphone charges. Expertise in the procurement and setup of various IT equipment to startup a new office anywhere across the country (owned as well as serviced offices.) Work with the Global AV team to make sure VC operations remain smooth and timely upgrade of the units to be in-sync with the latest technology like Cisco, Tandberg and Polycom. This enables PAN India & International users to use the facility by which the travelling cost is reduced. Adherence to multiple audits and compliance standards. Facilitating Gartner events by ensuring connectivity and high quality IT environment for internal associates as well as CXO level delegates. Accurate asset tracking to ensure error-free asset management. Show less

• 

  Boston consulting group (bcg)

  Jun 2018 - now

  • Drive the Global Conferencing and Whiteboarding product requirements and design corresponding business-planning process across cross-functional teams of the company• Be the voice of supported products by pitching to the leadership, deploy, train staff & technical support Teams • Analyze corporate level consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective• Assess current competitor offerings, seek opportunities for differentiation or improvement• Analyze product requirements coming from stakeholders and develop and lead appropriate programs to ensure they’re successful achieved• Develop, implement, and maintain production timelines across multiple departments and be a SPOC for the owned products• Follow market upgrades- Test, and implement company-wide to ensure the fleet stays current with product versioning • Appraise new product ideas and strategize appropriate to-market plans• Explore the eXtended Reality space Show less • Co-ordination with the local, regional and global support and management teams to drive Business unit requests to conclusion in a cost and time efficient manner.• Spend Forecast, Budget creation, Cost Management, Audit Support, Import facilitation.• Internal marketing of IT initiatives, accomplishments, announcement, policy drafting & publication.• Large office buildout- From planning/ costing to handover / launch.• Working as a Subject Matter Expert to identify, research and resolve technical problems. • Create a Knowledge base, document, track and monitor the problems to ensure timely resolution in forthcoming situations.• Develop, document and implement standard operating procedures and customer service guidelines• Taking a lead role in local & regional projects as appropriate to evaluate existing systems.• Recommend technology for upgrade and replacement.• Evaluating new technologies for potential applicability within the company• Be a mentor to other IT Specialists• Other Governance related duties for efficient technical request handling and closure.• Adherence to multiple audits and compliance standards. Show less

  • Global IT Configuration Engineering Manager

    Mar 2021 - now

  • IT Team Leader (IT Infrastructure)

    Jun 2018 - Mar 2021