Experience

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  Amazon

  Aug 2011 - Mar 2012

  Amazon technical account management associate
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  Wipro systems

  Mar 2012 - Jun 2014

  Sql dba
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  Dxc technology

  Jul 2014 - Nov 2017

  System engineer
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  Fiserv

  Dec 2017 - May 2019

  Database administrator

  As a SQL Database Administrator, I was responsible for managing and optimizing enterprise databases, ensuring robust performance, data integrity, and compliance. Beyond database management, I took a proactive role in integrating automation technologies to transform repetitive tasks into efficient, scalable workflows, leveraging tools like UiPath and PowerShell scripting.SQL DBA ResponsibilitiesI managed core DBA activities, including performance tuning, backup and recovery strategies, and database architecture optimization. I ensured high availability and compliance with security protocols, maintaining seamless data accessibility for stakeholders.RPA Expertise with UiPathI extensively utilized UiPath RPA to automate labor-intensive business processes, delivering faster results and reducing errors. Key contributions included:End-to-End Automation: Designed, developed, and deployed RPA workflows for processes such as invoice processing, data reconciliation, report generation, and employee onboarding.Process Mining: Leveraged UiPath Process Mining and Task Capture to identify inefficiencies and design targeted automation solutions.Orchestrator Management: Monitored and maintained bots through UiPath Orchestrator, ensuring high uptime and optimal performance.Exception Handling and Debugging: Implemented robust exception handling, logging mechanisms, and debugging practices to ensure automation reliability.PowerShell AutomationI developed PowerShell scripts to automate database maintenance, user and permission management, and system monitoring. These solutions reduced manual workload and integrated seamlessly with existing infrastructure.Key AchievementsAutomated over 70% of routine processes, achieving substantial time savings.Delivered RPA solutions for Sales, Customer Success and Finance teams.Conducted training sessions for business teams, enabling them to identify and adopt RPA tools like Uipath. Show less

• 

  F5

  May 2019 - now

  As an automation and AI specialist, I have driven transformative digital initiatives across business teams such as Sales, Finance, and Revenue Operations, leveraging advanced tools like UiPath, Microsoft Copilot Studio, and Azure AI. My focus has been on delivering intelligent, scalable, and impactful solutions that optimize processes, enhance decision-making, and reduce operational costs.Key Achievements in Automation and AIUiPath Automation for Business Teams:Designed and implemented end-to-end automation solutions for Sales and Finance teams, streamlining critical operations such as invoice processing, financial reconciliations, and sales reporting.Delivered solutions that reduced manual effort, enhanced accuracy, and improved turnaround times, resulting in substantial time and cost savings.Revenue Ops Chatbot with Azure AI:Architected a RAG-powered chatbot using Microsoft Azure AI Studio and the Teams Bot Framework for the Revenue Operations team.The chatbot intelligently analyzes and suggests whether to procure a new application or utilize existing licenses, integrating with CMDB for real-time insights.Delivered measurable impact by reducing redundant license purchases, significantly cutting costs and saving effort across the enterprise.Generative AI Integration:Integrated GenAI capabilities to process unstructured data and provide actionable insights, further improving decision-making processes.Solution Architecture and Stakeholder Engagement:Played a key role in solution architecture, collaborating with stakeholders to gather requirements and design intelligent automation and AI-driven solutions tailored to their needs.Created comprehensive Process Design Documents (PDDs) and Solution Design Documents (SDDs) to ensure alignment with organizational goals.Conducted workshops and demonstrations to showcase AI and RPA capabilities, driving adoption and fostering a culture of innovation. Show less I have designed and implemented scalable solutions across Sales, Customer Success, and Finance teams, achieving over 25,000 hours of annual savings. My expertise spans tools such as UiPath, Power Automate, Microsoft Copilot Studio (formerly Power Virtual Agents), and Retrieval-Augmented Generation (RAG) models to deliver innovative, AI-driven solutions tailored to organizational needs.Key Automation and AI ProjectsSales Automation: Created automation for Sales team-related to renewals.Customer Success Automation: Developed workflows for product usage reporting UiPath and Power Automate, resulting in significant time savings and improved client satisfaction.Finance Automation: Streamlined invoice processing, financial reconciliations, and reporting by implementing RPA workflows and RAG-powered insights for accurate, real-time financial data.Customer Churn Prediction: Built predictive churn models using UiPath AI Center.Microsoft Copilot Studio and RAG Expertise:Leveraged RAG models to deliver intelligent automation that combined structured and unstructured data sources for enhanced decision-making.Solution Architecture and Stakeholder CollaborationPlayed a critical role in solution architecture, working closely with stakeholders to gather requirements and translate them into actionable Process Design Documents (PDDs) and Solution Design Documents (SDDs).Provided strategic guidance on automation pipelines, prioritizing high-impact use cases for maximum ROI.Data Visualization and Insights:Designed dynamic Power BI dashboards to visualize automation results, including bot performance, process efficiencies, and ROI.Achievements:Delivered automation solutions saving over 25,000 hours annually across key business functions.Created scalable HR chatbot solutions and integrated RAG models to enable intelligent, context-aware automation.Spearheaded innovative projects leveraging Copilot Studio, Power Automate, and AI to drive measurable business impact. Show less As an accomplished professional in UiPath RPA, I bring extensive experience managing both UiPath On-Premises and UiPath Cloud environments, including seamless migrations between the two. My expertise lies in designing and deploying scalable Azure-based infrastructures for UiPath bots, configuring Single Sign-On (SSO) for secure cloud access, and implementing process automations to drive operational efficiency and value.UiPath On-Premises and Cloud Migration ExpertiseEnd-to-End Migration: Successfully migrated complex automation environments from UiPath On-Premises to UiPath Cloud, ensuring data integrity, bot stability, and minimal downtime.Orchestrator Management: Proficient in setting up and managing UiPath Orchestrator for both on-prem and cloud, including bot provisioning, queue management, and performance monitoring.Azure Infrastructure for UiPath BotsDeployed Azure Virtual Machines, SQL Databases, and Storage Accounts to support scalable and secure UiPath infrastructures.Implemented robust disaster recovery plans with Azure Site Recovery, ensuring business continuity.SSO Configuration for UiPath CloudConfigured Single Sign-On (SSO) via Azure Active Directory for streamlined user authentication and secure access management.Stakeholder Collaboration and Design ExpertiseCollaborated with stakeholders to gather requirements, producing detailed Process Design Documents (PDDs) and Solution Design Documents (SDDs).Conducted Threat Model Assessments to address and mitigate potential security risks in automation processes.Power Automate and Power BI IntegrationDeveloped Power Automate Flows to integrate UiPath processes across platforms seamlessly.Key AchievementsBuilt a robust Azure-based UiPath infrastructure with 99.9% uptime for bots and processes.Facilitated stakeholder workshops to align automation initiatives with organizational goals, fostering a culture of innovation and collaboration. Show less

  • Senior Software Development Engineer

    Sept 2023 - now

  • SDE III

    May 2021 - Sept 2023

  • Site Reliability Engineer

    May 2019 - Sept 2021