Experience

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  Co-operators data services ltd.

  May 1985 - Sept 1992

  Product manager

  Product manager responsible for the implementation of the first touch tone banking information system for Saskatchewan and Ontario Credit Unions. Manage a team of professionals who generated 4 million in revenue annually for the company by selling and support the office product offerings of the company. Coordinated the training and development plans for 250+ IT professionals.

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  Transcanada pipelines

  Sept 1992 - Mar 2000

  Senior leader

  Senior Leader, Financial Systems with primary responsibility for business analysis, configuration and support of financial systems. Leader of the desktop work stream in the MAC to PC upgrade program. Over a period ~ 4 months over 3500 users were successfully converted to the new company standard. Leader for the trading room and reporting system that was implemented as part of the Gas Trading Systems Program.

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  Alterna technologies group, inc.

  Mar 2000 - Dec 2004

  Svp, technology & product development

  Planned and executed business and product strategies as a member of executive team reporting to CEO. Reengineered product development and IT organization to strengthen quality of service, timely delivery, and staff capabilities while improving stability and reducing costs. Managed and directed the teams that researched, designed, developed, tested, delivered and supported the commercial software products developed by the company. Provided management and leadership to a team of 30-60 staff – including recruitment, career development, appraisals, mentoring and coaching. Show less

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  Trema

  Jan 2005 - Jan 2006

  Vp customer support & cio

  Responsible for global customer support, release managment, global IT operations and Calgary office general management.

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  Smart technologies inc.

  Jan 2006 - Jan 2013

  Vp customer success

  Responible for all aspects of global customer and channel channel satifaction. This included customer success stratedgy, call center operations, learning and professional development for customers and channel members, product warranty and returns, continuous improvment programs, customer systems (CRM, IVR, Call Analytics and Quality, ERP, Knowlege base, dashboard) and team development and leadership.Successfully managed several large transition and improvement projects while at SMART.

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  Ssls solutions inc.

  Nov 2012 - now

  Management consultant

  Individual, team and organizational transformation involves people, processes and systems. Let SSLS SOLUTIONS help you from start to finish on any size of transformation. With extensive continuous improvement experience, leadership, coaching, systems, business process and change management expertise I am able to assist you in achieving your goals. I will ensure you have a plan, work with you hand in hand and follow-up as needed to ensure the your results are achieved and maintained. I focus on complete customer satisfaction from beginning to end of every project. Show less

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  Up consulting

  Mar 2013 - Nov 2014

  Senior associate

  Management and technology consultant focusing on continuous improvement related work.

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  Ernst and young llp

  Nov 2014 - Jun 2015

  Contractor, advisory services

  Main assignment was with Cenovus working on operational excellence programs and projects.

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  Enbridge

  Aug 2019 - now

  The outage and commercial team represents the commercial interest for the Gas Business unit and works to prioritize optimize the system outages. Accountable for the end-to-end outage management governance and processes. Supports the commercial team in protecting the base revenue. Drive the strategic execution and maximize business value of the field integrity work portfolios through the integrated system wide prioritization, communication, and oversight of the work strategies to ensure safe, reliable, and effective operations of the assets. Lead the cultural transformation to embed a continuous improvement mindset in the Gas Transmission Business Unit.

  • Director, Outages and Commercial Coordination

    Dec 2022 - now

  • Manager, Operations Portfolio Management

    Aug 2019 - Dec 2022