Experience

• 

  Huron consulting group

  Jul 2008 - May 2015

  •Managed a team of 8 consultants to achieve anticipated results as a part of an 18 month, revenue cycle performance improvement initiative for a 10 facility, multi-state healthcare system in the Pacific Northwest. Areas of Focus Included: Patient Access, Pre-Registration, Insurance Verification (IV), Financial Counseling (FC).•Managed a team of 3 consultants to perform a post HIS Conversion assessment and implementation for the Patient Financial Services (PFS) department of a medical group of a large academic medical center in Northern California. Areas of Focus Included: Create and implement action plans for new or modified revenue cycle dashboards to assist in metrics management, Enhance revenue cycle leadership through skills assessment, coaching, and development of long-term organizational design, Implement Continuous Quality Improvement (CQI) initiative for billing & collections staff Show less •Led a group of 4 consultants as a part of a 13 person team to provide 10 month Pre and Post HIS conversion support. Areas of Focus Included: Billing, Collections, Authorization Unit•Steered a team of 4 consultants to implement Huron proprietary technology software in efforts to achieve financial targets while undertaking an HIS conversion. The team of 4 was responsible for all areas under the PFS umbrella as well as supporting integration efforts after the community hospital was acquired by an academic medical center in Tucson, AZ. Show less •Served in analytical and client-facing roles for 3 healthcare systems from July 2008 – December 2010. These systems included: multi-facility health system in St. Paul, MN; multi-facility health system in Oregon; an HMO in Hawaii.•Roles and functions include: Support of commercial collections unit to drive reductions in outstanding receivables, implementation of tool/workdriver to support Health Information Management billing WIP reductions, and non-tool implementation of reporting and revenue cycle strategies for both Hospital and Physician Billing PFS departments Show less

  • Manager

    Jan 2013 - May 2015

  • Associate

    Jan 2011 - Dec 2012

  • Analyst

    Jul 2008 - Dec 2010
• 

  Optum 360, subisdiary of optum

  May 2015 - Oct 2017

  Associate director at optum 360

  • Area 1 - Leading enterprise initiatives for the Revenue Cycle Optimization, Enterprise Initiatives department. This focuses on supporting the development of the enterprise wide accounts receivables management approach (The Optum360 Operating Model), preferred vendor selection, Centers of Excellence (COE) location strategy, technology enhancements, and short-term project implementation support• Area 2 - Management of the diligence process for prospective revenue cycle partners. The diligence process includes opportunity and benefit analysis, partner relationship development and partner negotiations support, as well as serving as project manager for ancillary lanes diligence such as human resources, finance, real estate, technology, and legal/compliance. Show less

• 

  Rubixis inc.

  Oct 2017 - Sept 2019

  Director, revenue cycle operations

  Company built on the goal of helping all providers collect 100% of amount due from all insurance payers the first time a claim was submitted, in the shortest time possible, at the lowest cost. Recently (October 2018) acquired by Transunion as part of the Transunion Healthcare division

• 

  Olive

  Sept 2019 - Sept 2020

  Director, revenue cycle solution design
• 

  Fairview health services

  Sept 2020 - Apr 2022

  System director, revenue cycle improvement

  Responsible for the Revenue Cycle roadmap and progressing the key initiatives and milestones. This includes not only the progression of initiatives and investments, but their sustainability and the continuous improvement of the process.

• 

  Olson independent, llc

  Apr 2022 - now

  Owner

  Projects Include: Expert witness in an Arbitration case between a BPO and a Health System / Revenue Cycle Leadership Performance improvement projects include: 1) Expected reimbursement and contract management redesign, 2) Patient Access Command Center build out and consolidation (Clinic Scheduling, Hospital Scheduling, Prior Auth, GFE, Pre Reg), 3) AR Coverage and Vendor Strategy, 4) Revenue Cycle Analytics Build Out Management, 5) Start Up Tech Advisory in Prior Auth, AIaaS, and 6) Interim Revenue Cycle senior leadership Show less