Experience

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  Emmanuel international hyderabad

  Mar 2013 - Jan 2016

  Sales lead- account management

   Deliver business growth, engagement, and client satisfaction for a portfolio of mid-market business clients. Experience in effective coaching and team development Maintained good rapport with the team with 0 attrition. Experience in leading the largest digital marketing team which made an impact in online marketing like (GOOGLE), ( Bank of America) Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures. Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels. Experience in leading call center sales team and have good knowledge on Salesforce. Plan, direct, coordinate, and review the work plan for assigned staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems Prepared, monitored and tracked budgets for clients’ programs, contracts, equipment and supplies. Hired, Trained, and worked with direct staff. Show less

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  Meta

  May 2018 - Jul 2019

  Community operations analyst

   Assisted our client’s community and help resolve inquiries empathetically, accurately and on time. Maintained client’s products and community standards. Made well balanced decisions and personally driven to be an effective advocate for the community. Strong interpersonal skills, verbal and written communication skills and most importantly empathy. Displayed a strong bias to doing what’s right. Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Gathered, analyzed and utilized relevant data to develop ways to improve the overall user experience on the site Enforce clients Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality. Recognized trends and patterns and escalate issues outside the company policy to the global team. Worked on SRT tool in resolving issues. Show less

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  Sp data digital

  Oct 2020 - Feb 2022

  Account manager
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  Telus

  Sept 2021 - Mar 2022

  Territory accounts manager/ telus

   Managed and continued to develop a dedicated territory of accounts with the intention to grow/maintain revenue and growth opportunities in existing corporate customers  Prepared professional proposals targeted to the key decision makers, usually the C-suite, in the customer's terminology, that clearly communicate the TELUS solution and value proposition to the customers' business problem, negotiated contracts, initiated orders, and pursued everything with energy, drive and a need to finish Initiated post-sales activities to ensure services sold are providing ongoing customer benefits; provide additional training to new customers Compiled and reported statistics on present and previous wireline and wireless requirements, providing feedback to marketing and sales regarding problems, the views of the public, policy matters, and/or competitor issues Delivered in-person and virtual presentations to potential clients Developed business relationships with brokers, consultants, and other channel partners to ensure the satisfaction and loyalty of client referral sources Consulted and recommended TELUS solutions that align with client needs and business transformation goals Supported accurate and timely forecasts, funnel hygiene, target/objective updates Maintained high levels of customer satisfaction by collaborating with the account team and internal support teams to drive real and long-standing business value Show less

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  Microsoft

  Jun 2022 - Jul 2023

  Assisted sales account manager - direct sales & success

  • Full-time corporate sales experience SAAS-Managed 500+ small and medium business accounts, optimizing their Microsoft 365, Azure and Dynamics environments as well as Surface adoption to ensure customer success and growth. - Drive pipeline and support customers through different sales stages, and accelerate sales velocity• Investigative research on the everchanging technologies and unique industry scenarios • Perform in a team selling environment to attain account goals, and engage with the account teams for account strategy• Find growth area in accounts using data analysis to identify new opportunities, including and not limited to Frontline, BI, and Employee Experience-37% of the accounts made changes that resulted in a larger monthly revenue, 25% of these accounts made changes to their tenants that increased productivity and security while decreasing costs, 16% became new Surface users and another 11% purchased additional Surface devices.• Continue to empowering our existing Small/Medium Business customers during the difficult time of Pandemic virtually• Connect with new SMB customers over Microsoft Teams to support their Digital Transformation through Microsoft Solutions• Establish, maintain, and develop effective sales relationships with major accounts/customers• Work directly with partners and clients to determine project scope, specifications, requirements, and perform calculations•Participated in associate meetings and communicates any concerns to managementKept current of new products, trends, market cost, and pricing• Assisted customers with purchasing Microsoft products and licensing solutions, and direct them to proper line of support•Assess Customer Special Request requirements, recommend the most appropriate solution, & evaluate products and service offerings in terms of manufacturing and the customers technical needs•Conduct workshops, seminars, or focus groups in line with agreed plans Show less

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  El' aviv tech

  Aug 2023 - now

  Resources manager