Experience

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  Spirit airlines

  Oct 2010 - Oct 2012

  Provide support to the General Manager in leading airport operations to attain the best possible customer service. Lead the Customer Service Agents to sustain exceptional operational performance and optimal customer service. Prevent fraud and offer transparency by reconciling daily sales reports.Provide Outstanding Operational Support: Ensure operational support by collaborating with upper management to provide maximum operational performance while minimizing customer impact.Build and Maintain Excellent Customer Service Team: Assemble an exceptional team of employees by conducting interviews for team member staffing. Ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations. Create a work culture that rewards teamwork and cooperation. Align team goals with those of the organization. Sustain Optimal Customer Service: Provide exceptional customer service in a respectful manner by managing teams, processes, and polices while ensuring a safe and timely operation.Maintain Exceptional Accounting Accuracy: Provide precise accounting by verifying daily agent transaction reports to ensure 100% accuracy and offer transparency to treasury Show less

  • Aiport Operation Supervisor

    Jun 2011 - Oct 2012

  • Operations Agent

    Nov 2010 - Jun 2011

  • Customer Services Agent

    Oct 2010 - Jun 2011

  • Security Agent

    Oct 2010 - Jun 2011
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  Longport aviation security

  Oct 2010 - Dec 2013

  Supervise Security Operations and Customer Services Operation In Las Americas International Airport.

  • Security Coordinator

    Jun 2013 - Dec 2013

  • Supervisor

    Jul 2011 - Jun 2013

  • Security Agent

    Oct 2010 - Jun 2011
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  Jetblue airways

  Jun 2013 - Dec 2013

  Security coordinator
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  Westjet

  Oct 2013 - Sept 2014

  Station manager

  Maintain optimum performance of the airline, ensure operational updates of the airline and handle all the administrative, accounting and legal issues in the Dominican Republic.

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  Longport aviation security

  Sept 2014 - Jun 2015

  Station manager

  Responsible for keep running company business on each business unit manage at Las Americas International Airport in Santo Domingo (Las Americas International Airport) with over 320 people who performed services in passenger services and Airlines Security part of my duties were:• Prepare new business Proposal.• Present new business proposal• Oversees for services compliance with all business units. • Conducts Investigations regarding breaches related to airport incidents, drugs, thievery or fraudulent travel documentation.• Prepare Action Plan.• Preparing manpower requirement • Daily Reports• Keep Statistics and operational record• Prepare financial report.• Revise per business unit monthly invoice. • Attending weekly conference call.• New agreement revision under SGHA IATA Show less

• 

  Pawa dominicana

  Aug 2015 - May 2018

  Oversees PAWA’s Dominicana Security Operation• Provide effective management of the external security contract.• Implementation of Security administration duties.• Management of assets and equipment under security control.• Implementation of Security Strategies.• Compliance functionality (SMART inspections, audits and surveys).• Assist with and/or conduct Security Investigations.• Liaise with head office colleagues and management teams.• Lead and represent Group Security at appropriate company committees.• Respond to incidents and security threats. Show less

  • Security Manager

    Apr 2017 - May 2018

  • Corporate Aviation Security Supervisor

    Aug 2015 - Apr 2017
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  Intercaribbean airways

  Nov 2018 - now

  General Manager is the most senior leadership individual with responsibility for an airport(s) within one particular country or designated region. The GM oversees the country’s operations including flight line operations, customer service and administration. The GM has the authority and provides management and supervision of functions and activities within the scope of ground handling operations and station operations. Provides Support to Airport Operation Director. Oversees the Airport and Ground Operations for SDQ station operation and sets the standard for customer experience. Responsible for the operational performance of the interCaribbean operation while achieving or exceeding the established performance measurements.

  • General Manager Dominican Republic and Cuba

    Aug 2022 - now

  • Station Manager

    Nov 2018 - Aug 2022