Experience

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  Pdvsa refinacion oriente

  Nov 2013 - May 2014

  Quality assurance and quality control assistant

  - Control and monitoring of daily activities carried out on-site.- Witness and validate compression tests of poured elements.- Ensure that documentation declared as part of the quality system is utilized in the project through continuous monitoring, aiming to guarantee the implementation of the quality plan.

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  Pdvsa refinacion oriente

  Aug 2014 - May 2015

  Plant engineer

  - Conducted structural modeling using SAP2000 and ETABS.- Oversaw personnel, materials, and equipment. Inspected, diagnosed, and provided technical recommendations for resolving existing failures in the civil infrastructure of manufacturing units.- Ensured quality assurance for various projects according to generated technical recommendations. Collaborated with field engineering and construction teams.

• 

  Hyundai engineering & construction co.,ltd.

  May 2015 - Oct 2015

  Steel structure engineer

  - Supervised the on-site assembly of steel structures for pipe racks and equipment.- Managed personnel, materials, and equipment.- Developed safe work procedures and conducted job hazard analyses.- Responsible for 40 people.

• 

  Rexair llc

  Dec 2015 - Oct 2019

  - Led the selection and training of the sales team, ensuring they were equipped with the necessary skills to effectively communicate with customers and partners.- Worked closely with other departments to identify areas for improvement in sales processes and systems, contributing to overall organizational efficiency and maintaining a high level of customer satisfaction.- Responsible for 20 people. - Client prospecting and direct sales.- Drive the opening of new markets.- Telemarketing.- Customer service.

  • Sales Lider

    Jul 2016 - Oct 2019

  • Junior in Sales

    Dec 2015 - Jul 2016
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  Konecta

  Jul 2020 - Sept 2021

  Commercial advisor

  - Recovered students who had dropped out of their studies, managed debts, and provided commercial advice on billing to both local and international students, using effective communication techniques across various channels.- Demonstrated skills in problem-solving and complaint management, maintaining a high level of customer satisfaction while working on debt recovery projects, achieving a 70% recovery rate of outstanding debt.

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  Universidad europea

  Sept 2021 - Jul 2023

  Academic support assistant ii - tutor online

  - Provided technical support to students, ensuring immediate access to educational platforms.- Communicated effectively with students through multiple channels, including email and virtual platforms, to ensure high levels of satisfaction and offer personalized guidance towards achieving academic goals.- Planned and guided study sessions to help students meet their academic objectives.- Managed administrative procedures between students and the university.

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  Sdg group

  Jul 2023 - now

  Data analyst

  - Develop scripts to facilitate data extraction from multiple sources and automate data loading processes.- Create comprehensive dashboards using Qlik Sense and Qlik View.- Utilize SQL to perform rigorous database validations.- Analyze client requirements to address specific problems or enhance current procedures, providing technical support to ensure optimal functionality and utilization.