Experience

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  Apple

  Aug 2016 - Jan 2017

  Applecare advisor intern

  • Analyzed domestic and international customer issues to enable Apple software engineers to develop the next IOS update.• Resolved 700+ technical service calls by partnering with my mentor and fellow interns.• Exceeded call quality expectations by consistently averaging > 98% on customer satisfaction after service.

• 

  Uf herbert wertheim college of engineering

  Aug 2017 - May 2019

  Research assistant

  • Established a pathway for the economic production of biofuel and bio-product by cultivating microalgae. • Examined design flaws in the algae production by drafting comprehensive reports to increase process efficiency by 23%. • Incorporated a programming algorithm to optimize the algae growth to the industrial scale.

• 

  Michelin

  Jan 2019 - May 2019

  Quality engineering intern

  • Administered the full implementation of a new quality verification and control program that facilitated the reduction of scrap production by 18% and helped save $5,000 monthly in scrap disposal. • Redesigned the raw material ID sheets which led to a 27% decrease of returned product. • Investigated sources of deviation in MDR curves to aid in the reduction of drop door faults and scrap production.

• 

  Oldcastle

  Aug 2019 - Dec 2019

  Integrated product and process design program

  • Redesigning a cost-effective, high-performance cement-based binding agent that binds concrete pavers to concrete slabs. • Reverse engineering cement binding agent to reduce manufacturing cost while maintaining product quality.

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  Intel corporation

  May 2020 - Aug 2020

  Sales and marketing intern

  • Activated aggregator and distributor engagement on Industrial PC Catalyst Program, securing 10 new partnerships and increasing business by 27%.• Pioneered innovative marketing strategies that successfully identified and educated over 100 potential partners, enabling the first joint Intel Water Utilities Council webinar.• Conducted comprehensive market research on over 60 Intel Manufacturing Council members to inform business development.

• 

  Intel corporation

  Aug 2021 - now

  • Led strategic account management for multi-million-dollar revenue streams spanning Education and Thunderbolt verticals.• Orchestrated cross-functional teams to drive revenue growth for Intel's Education and Thunderbolt product lines within Dell's portfolio, nurturing strategic client relationships and optimizing profitability metrics.• Leveraged data-driven insights and market intelligence to identify emerging trends in education technology and Thunderbolt connectivity, uncovering whitespace opportunities and formulating go-to-market.• Forged strategic partnerships with key decision-makers and cultivated C-suite relationships across Dell's organization, expanding Intel's footprint and solidifying the company's position as a preeminent partner. Show less • Launched and promoted software (Intel Unison) to be pre-installed in Evo Notebook devices at Dell, driving increased adoption and customer satisfaction by 15%.• Led collaborative development of multi-million-dollar Evo premium device go-to-market strategy with Dell, increasing sales by 10% and improving NPS score by 11 points.• Coordinated executive discussions to provide insights on Evo and Unison product performance, address escalations, and keep executives informed.• Collaborated cross-functionally to create a unified product experiences roadmap delivered to Dell to strengthen partnership and enable future joint initiatives. Show less • Led a multi-million-dollar Go Big Campaign for premium Chromebooks in US and EMEA, expanding market presence by 13% and enhancing product features based on customer feedback.• Collaborated with Google to integrate vPro on commercial Chromebooks, improving security and manageability by 22% and increasing customer engagement.• Pioneered sustainability initiative on Chromebooks in partnership with Google and Intel, implementing recyclable packaging and low power usage to promote environmental responsibility. Show less

  • AI & Software Sales Account Manager

    Jun 2024 - now

  • Sales Account Manager

    Oct 2023 - Oct 2024

  • Client Software Experiences Sales Account Manager (SMRP)

    Jan 2023 - Oct 2023

  • Technical Sales Account Manager (SMRP)

    Apr 2022 - Jan 2023

  • Cloud Native Account Executive (SMRP)

    Aug 2021 - Apr 2022