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Ashok Negi

Ashok Negi

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location of Ashok NegiNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Senior Engineer at Thales Digital Identity & Security

  • Education

    • Graphic Era Deemed to be University

      2011 - 2015
      Bachelor of Technology - BTech Computer Science

  • Experience

    • Thales Digital Identity and Security

      Jun 2016 - now

      Responsible for all technical support related aspects: Installation, Fault tracking & Analysis, Troubleshooting, Upgrades and migration.Provides support related to creating SQL queries, testing product or processes and API integration with customer's product.Testing customer's application for bugs and technical issues. Developing application samples by integrating Product's APIs.Working closely with product management team in testing of preview builds, reviewing product documentation before release, and provide customer feedback and assist in product directionFollowing-through on all critical inter-departmental escalations to increase customer retention rates.Helping new Product Support Engineers with Knowledge Transfers and training.Interacting with team members across departments to research and resolve customer issues and escalated complex problems such as new bugs to Engineering for resolution.Identify new Sales Opportunity and collaborate with sales team to close deal. Show less

      • Senior Technical Support Engineer

        Mar 2019 - now

      • Technical Support Engineer

        Dec 2016 - Mar 2019

      • L1 Support Associate

        Jun 2016 - Dec 2016

  • Licenses & Certifications

    • Udemy Labs - Online Kubernetes Lab for Beginners - Hands On

      KodeKloud
      Aug 2023
      View certificate certificate

    • Udemy Labs: Python Entry Level Programmer Certification

      KodeKloud
      Aug 2023
      View certificate certificate

    • Udemy Labs – Docker for the Absolute Beginner

      KodeKloud
      Jul 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Ashok Negi
      Xtra Miler Award Thales Jun 2022 recognised for exemplary efforts and continued demonstration of leadership behaviour.
    • Awarded to Ashok Negi
      Xtra Miler Thales Oct 2021 Spot Awards (Instant category) from HR(Thales). Assisted a customer with a successful SM Product upgrade project. Here are a few lines of praise from the customer:1. THANK YOU VERY MUCH for all of your dedication to this case, and for helping me see through it to the end. You don't see that much in many support places these days, so I want to sincerely thank you for your time and expertise.2. Ashok was very patient and continued to work with me for months on this… Show more Spot Awards (Instant category) from HR(Thales). Assisted a customer with a successful SM Product upgrade project. Here are a few lines of praise from the customer:1. THANK YOU VERY MUCH for all of your dedication to this case, and for helping me see through it to the end. You don't see that much in many support places these days, so I want to sincerely thank you for your time and expertise.2. Ashok was very patient and continued to work with me for months on this ticket as we attempted our Sentinel EMS and LDK upgrades from an older version. He checked in regularly, helped with some issues and provided additional documentation for issues configuring our web services with the new EMS server. Ashok was a valuable part of our company's critical license server upgrade, and thank you very much, please let him know how much we appreciate his time.1. “Inspire people to engage” by getting appreciation from the customer. 2. “Make it happen” by delivering user-centric solutions and acting with agility while the customer upgrade cycle. Show less