Ewerton Rodrigues

Experience

• 

  SENAC-SC

  Jan 2012 - Jun 2012

  Intern

  • Support the team of coordinators of the graduation courses in administrative and daily activities.

• 

  Esag Jr. Consultoria em Administração

  Sept 2012 - Dec 2014

  Esag Jr. is the Junior Enterprise of the State University of Santa Catarina (ESAG/UDESC), that provides Consulting on Business Administration. A Junior Enterprise is a company managed only by students while still in graduation on most Brazilians public Universities, advised by the University's Professors, which provides consultancies for real clients on its operating region.Main responsibilities while as Marketing Director of Esag Jr.:• Leadership over the Marketing team and responsible for a number of activities designed to maximize company demand and brand awareness.• Establishment and execution of the marketing strategy.• Responsible for partnerships management.▪ Drove, in the second half of 2014, 145% of demand growth, 4 new partnerships and 20% YoY increase in Esag Jr.'s brand exposure. Show less

  • Marketing Manager

    Jul 2014 - Dec 2014

  • Project Consultant

    May 2014 - Jul 2014

  • Project Leader

    Jan 2014 - May 2014

  • Project Consultant

    Jul 2013 - Jan 2014

  • Partnerships committee coordinatior

    Jul 2013 - Sept 2013

  • Marketing Generalist

    Jan 2013 - Jun 2013

  • Trainee

    Sept 2012 - Dec 2012
• 

  SENAI/SC - Serviço Nacional de Aprendizagem Industrial

  Dec 2012 - May 2013

  Intern

  • Support in the accountability of PRONATEC, a national program of access to technical education created by the Brazil government.• Assist in the management of an internal company blog.

• 

  Universidade do Estado de Santa Catarina

  Aug 2013 - Dec 2013

  Monitor

  • Assist students in studies and in solving activities of the discipline "Technology of Information and Communication Applied to Administration";• Support the subject teacher to setup and deliver the class content.

• 

  AltoQi Tecnologia em Informática

  Mar 2014 - Jul 2014

  Marketing Intern

  • Organize company participation in several events of engineering and civil construction across the Country.• Responsible for schedule web presentations of products to customers and non-customers.• Support in the develop of digital and offline marketing campaigns.• Provide internal support to the company´s e-commerce development.• Built the company´s satisfaction survey.

• 

  Universidade do Estado de Santa Catarina

  Jul 2014 - Dec 2014

  Monitor

  • Assistance to students in studies and in solving activities of the discipline "Technology of Information and Communication Applied to Administration";• Support the subject teacher to setup and deliver the class content.

• 

  Alpargatas S.A.

  Apr 2015 - Dec 2015

  Strategy and Sales Channel Intern - Havaianas

  • Development of management reports of the sales area.• Generate insights about the internal market performance against the annual operational plan.• Support the commercial area with customer performance insights.• Management of the clients on boarding process.

• 

  Meta

  Jan 2016 - Mar 2023

  ▪ Structured vendor QA team to support the SMB Client Services and Sales outsourced teams for Latin America through the implementation of CX methodologies and QA frameworks.▪ Implemented Voice of Customer listening channels through satisfaction survey and outbound contact with clients.▪ Support on the development of the internal Quality Management Systems through tool scoping, design features’ tests and feedback.▪ Generation of insights and influence on new program design, treatments and structure for Facebook clients. Show less

  • LATAM Client Experience Program Manager

    May 2020 - Mar 2023

  • LATAM Sales Productivity Program Manager

    Mar 2020 - May 2020

  • LATAM Client Experience Program Manager

    Jan 2017 - Mar 2020

  • SMB Intern

    Jan 2016 - Dec 2016
• 

  TikTok

  Mar 2023 - Sept 2023

  Americas Partner Experience Program Manager
• 

  Amazon

  Dec 2023 - now

  • AVS Program Manager

    Sept 2024 - now

  • Program Manager - Vendor Acceleration Program

    Dec 2023 - Sept 2024