Josh Walker

Experience

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  Wilkinson Orthodontics

  Nov 2020 - Mar 2023

  Treatment Coordinator

  • Independently facilitated consultations and scheduled appointments, ensuring seamless patient experiences and effective use of clinical resources. • Wrote detailed clinical notes to maintain accurate, comprehensive records supporting ongoing patient care. • Authored detailed reports summarising patient assessments and treatment plans to enhance communication with other healthcare professionals. • Acted as the primary liaison with external health professionals, coordinating care and addressing inquiries via phone and email. • Demonstrated strong organisational skills, overseeing patient interactions and treatment processes to ensure smooth practice operations. • Progressed to the highest role within the practice, reflecting competency and dedication, despite not holding a medical or management position Show less

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  Little Souls Wellness Centre

  Nov 2022 - now

  Client Support Assistant

  • Highly competent in handling sensitive information, including client documents, medical information, court orders, and appointment bookings across 19 therapy rooms. • Expertise in clinical documentation, ensuring compliance with reporting standards, ethical obligations, and application processes to support clients and families. • Proficient in navigating and troubleshooting healthcare platforms such as Powerdiary, Medicare, Redicase, and eFax, with a strong knowledge of funding and referral pathways (e.g., Medicare, NDIS, private funding bodies). • Exceptional time management skills in high-pressure environments, consistently meeting deadlines for client responses, paperwork submissions (including financial claims and legal documentation), and appointment management. • Experience with child, adolescent, and adult assessment processes, including WISC-V, WIAT-III, ADOS-V, ADI-R, WAI-S, and WIPPSI. • Skilled in explaining assessment processes to new and existing clients in a sensitive and inclusive manner, ensuring clear communication and comfort. Show less

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  Queensland Health

  Aug 2023 - Sept 2023

  Observational Clinical Psychology Experience with Forensic CYMHS

  • Gained experience at Brisbane CYMHS centres and Brisbane Youth Detention Centre, observing the complexities of forensic mental health and the impact of psychological interventions on vulnerable youth. • Developed insights into forensic psychology through direct observation and case management analysis in forensic contexts. • Evaluated the effectiveness of psychological interventions and therapeutic techniques in high-risk environments. • Participated in multidisciplinary team meetings, collaborating with psychologists, social workers, and legal professionals to ensure comprehensive care for at-risk youth. • Gained knowledge of ethical considerations and professional standards in forensic settings, building a solid foundation for managing sensitive and complex cases. • Recognised the critical role of psychological support in improving outcomes for at-risk youth, strengthening commitment to working with vulnerable populations. Show less

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  Lifeline Australia

  Jan 2024 - Feb 2025

  Lifeline Crisis Supporter

  • Completed extensive crisis supporter training, covering crisis intervention, risk assessment, emotional support, and safety issues. • Volunteered as a crisis supporter after passing final assessment in January 2024, providing emotional support through active listening and empathy in a non-judgmental, safe space. • Expertly assessed risk (suicide, self-harm) and implemented intervention strategies in line with Lifeline’s protocols. • Applied de-escalation techniques to manage emotional and volatile situations, maintaining a calm and supportive presence. • Coordinated referrals to mental health services and emergency resources, ensuring comprehensive support. • Maintained confidentiality, adhering to guidelines while managing sensitive information with professionalism and integrity. • Completed detailed case notes, ensuring accurate documentation of each call. • Actively participated in ongoing training and supervision to refine crisis intervention skills and stay updated on best practices. Show less

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  Griffith Health

  Mar 2025 - now

  Provisional Psychologist