Sumit Sharma

Experience

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  Neel Kamal's Computer World

  Dec 2011 - Jun 2012

  Manager
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  HCL Technologies (Infrastructure Services Division)

  Jun 2012 - Apr 2013

  Enterprise Network Services

  Project:-DowjonesDesg:-Network AnalystDomain:-Enterprise Network System• Working in 24x7 shift with L2 Network Data Team. Analyze and resolve technical problems for established networks. Troubleshooting LAN/WAN issues.• Plan, test, recommend, and implement network, file server, mainframe, and workstation hardware and software. Configuring Vlans,Trunks, Access List, HSRP , IOS upgrades on router, switches, Firewalls• Serve as technical specialist in network problems and emergencies. Reviewing all tickets (change requests, incident and problem management) breaching SLA and assisting team for providing quick solution.• Troubleshoot and resolve network production problems. Participating in different conference calls and bridges related to network security issues leads to resolution of the same.• Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system. Preparing detailed BW utilization reports doing complete site traffic analysis.• Recommend network solutions for short-, medium-, and long-range network projects. Hardware or software upgrade of all the network and security devices as per recommendation by TAC or as per internal requirement.• Install, configure and maintain network components. Participating in change meetings process to discuss any change effects on business and timely closure of incident/ Change request tickets• Determine plan layout for new hardware or modifications to existing layout. • Work as a team member with other technical staff, such as systems to ensure connectivity and compatibility between systems.• Work with vendors to resolve complex network problems. Show less

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  Neel Kamal's Computer World

  May 2013 - now

  Computer Hardware Engineer

  Exclusive Dell StoreStockist Cannon PrintersSamsung IT Star Partner• Supervise sales team and conduct meeting with clients for understanding their needs and then providing best-fitted solutions.• Manage team of technicians and derive in-house trainings to develop technical/troubleshooting skills among them.• Detect problems, troubleshoot and repair/replace personal computer components.• Handling customer requirements related to wire and wireless network solutions for SOHO: Install, configure and maintain network components. Troubleshoot client side connectivity issues.• Keeping track of all client orders and ensuring delivery as per agreed timelines.• Strong research and problem solving capabilities. • Preparing staff schedules, authorizing all merchandise exchanges and refunds.• Building repeat business and customer loyalty by ensuring high quality services.• Responsible for inventory purchase and keeping record of asset consumption. Show less