Muaz Faisal

Experience

• 

  SOLO Labeller Technology

  Feb 2022 - Aug 2023

  • Promoted from Service Engineer to Assistance Manager within 1 year of service due to excellent performance.• Awarded as Most Dedicated Staff in for year 2022.• Developed and implemented a preventive maintenance program that resulted in a 30% decrease in machine downtime, maximizing productivity and reducing repair costs.• In-depth knowledge of industrial robots, PLC basic, PID tuning, and fault diagnostic procedures, ensuring efficient troubleshooting and first-call resolution of complex equipment issues.• Led a team of 4 service engineer in troubleshooting complex machine issues, achieving an average resolution time of 20% faster than industry standards, minimizing production interruptions.• Established strong relationships with key clients, resulting in contract renewals, upsells, and a 25% increase in revenue from service contracts.• Proactively communicated the issue to the designer, providing clear and concise feedback on the problem and potential solutions.• Responsible for training sessions for staff members from various departments on machine operations and maintenance.• Oversaw training initiatives for staff at new branches in Indonesia, ensuring smooth implementation of company standards and procedures.• Created comprehensive customer documentation, including manuals, to assist users in operating the machines effectively and troubleshooting complex issues. Show less • Promoted from Service Technician to Service Engineer within 1 year of service due to excellent performance.• Appointed out of 3 Service Engineers to be a Team Leader, leading 2 staff in engineering operations.• Reduced ~RM10,000 in costs for clients through the development of engineering processes.• Researched legacy issue machine that was out of service for more than a year due to a sensor problem, and fixed problem associated with the sensor to get the machine back up in operations.• Set up and performed testing based on various customer samples on each labelling machine before purchase and Factory Acceptance Test.• Monitored the uptime of machines to meet uptime requirements of approximately 95% and met project deadlines.• Installed, trained, commissioned, serviced, and troubleshooted customer machines onsite independently.• Provided tele-consulting on more than 20 service inquiry calls from customers monthly.• Collated data and identified analysis for reporting to the manager.• Assembled machines based on the 3D drawing, such as the conveyor, sensor, and motor.• Selected out of 3 employees in the company to be entrusted with the task of testing, servicing, and training of machines on customer site for a major key account international client in Singapore.• Every sensor problem was referred to me as I can understand the working principle of sensors such as mirror, optic, laser, and colour. Show less

  • Technical Assistance Manager

    Feb 2022 - Aug 2023

  • Service Engineer

    Feb 2022 - Nov 2022
• 

  Menz & Gasser Asia

  Aug 2023 - now

  Maintenance and Process Engineer Executive

  • Adept at designing and implementing automated control systems integrated with vision recognition and advanced sensors, enabling real-time quality control and process adjustments.• Developed and maintained documentation for equipment manuals, standard operating procedures (SOPs), and safety protocols, ensuring regulatory compliance and facilitating training for maintenance personnel.• Implementation of a Computerized Maintenance Management System (CMMS), streamlining the tracking of equipment maintenance schedules and reducing downtime by 25%.• Led the integration of Industry 4.0 technologies, including the use of IoT sensors for real-time equipment monitoring, resulting in a 30% improvement in predictive maintenance accuracy and a 20% reduction in maintenance costs.• Spearheaded the development and execution of preventive maintenance programs, resulting in a 20% reduction in equipment breakdowns and a 15% increase in production efficiency.• Collaborated with cross-functional teams to identify process inefficiencies and implemented targeted improvements, leading to a 25% reduction in production costs.• Conducted root cause analysis for equipment failures and implemented corrective actions, resulting in a 30% decrease in unplanned downtime.• Oversaw the installation and commissioning of new processing equipment, ensuring seamless integration with existing systems and compliance with industry standards. Show less