Chalani Herath

Experience

• 

  Sri Lanka Telecom

  Apr 2014 - now

  Engineer-Enterprise Business

  • Designing and implementation of telecommunication and digital enterprise solutions such as networking solutions (Virtual Private Networks over MPLS, Internet, Software Defined Wide Area Networks, enterprise Wi-Fi solutions), Voice solutions (Hosted PBX and Contact Center), Cyber security solutions, and data center and cloud hosting solution for Large Enterprises in Sri Lanka.• Communication and collaboration with Enterprise customers for detailed requirement gathering and requirement assessments.• Providing expert technical support to enterprise customers, resolving complex issues related to communication systems, and ensuring minimal service disruptions.• Analyzing Large Enterprise customer requirements and translating customer requirement into comprehensive technical specifications and provided tailored solutions.• Collaborating closely with Sales Teams and providing technical expertise for them to grow key accounts.• Leading cross-functional project teams through the complete project lifecycle, from project initiation to delivery and post-implementation support.• Providing technical assistance to implementation teams for configuration of equipment and provisioning the solution according to the designed solution. Show less