Christopher Peterson

Experience

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  NetwurX

  Mar 2000 - Jan 2008

  Broadband Manager

  Managed and maintained a wireless network with 3000+ subscribers and three maintenance technicians. Trained level one help desk staff regarding wireless and DSL connections.

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  Froedtert Health

  May 2008 - Mar 2024

  • Responsibilities included application testing, operation, maintenance, security, data integration, updates and projects related to the learning management systems (LMS) SumTotal Learn, Moodle and Pathlore.• Management and implementation of learning-related servers and software including Limesurvey, Hesk, WordPress, Hmail, IIS, MySQL, SQL and Azure.• Collaborated with analysts and team members to streamline processes, resulting in a remarkable 89% decrease in average support ticket times from 14 days to 1.5 days.• Provided level 3 expert support, training, and documentation for all learning management systems and processes as the LMS subject matter expert (SME).• Responsible for collaborating with internal and external partners, and stakeholders to test, configure, set up, and manage course catalog, audiences, curriculum, and report requests.• Led the migration of multiple LMSs into a single system to enable smoother learning management. • Create and manage custom data ETL, reporting, and analytics solutions to integrate multiple data streams.• 100+ active reports run daily, including four data integration feeds and compliance reporting.• Implemented LMS reporting and analytics, utilizing SAP BI, SSRS, Crystal Reports, SQL, Access, Excel, and Sumtotal's built-in reporting for data management, report writing, and data analysis.• Performed root cause analysis to provide technical solutions for complex problems.• Provided expert guidance and training well, acting as lead for analysts and the enterprise on best practices guidelines, policies, processes, and performance of systems. Show less

  • Sr. Learning System App Analyst

    Dec 2008 - Mar 2024

  • PC Support Technician

    May 2008 - Dec 2008
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  Kennesaw State University

  Jul 2024 - now

  Senior Learning Technologies System Administrator

  Responsible for the day to day operations, configuration, testing, maintenance, and delivery of learning technologies. Providing modern learning technologies to faculty, students, and staffin support of the KSU mission.