Ahmed Elkateb

Experience

• 

  BMW Group

  Aug 2007 - Oct 2015

  •Responsible for Reception Area Image.•Responsible for achieving the target.•Handling the angry customers & VIPs.•Handling the Fleets organizations.•Responsible for the Job Order Quality for Service Advisors.•Handling the comeback jobs.•Responsible for the workshop working capacity & parts turn over.•Responsible for following up the availability of parts by VOR & DHL.•Organize customer reception & flow of work.•Responsible for securing regular customer relation.•Give fullest support & back-up to the controller.•Establish the customer's needs after receiving and welcoming him.•Provide labor cost estimates, if necessary in conjunction with diagnosis section•Convey requirements clearly to the workshop by preparing work order based on FRU Manual.•Explain repairs to the customer & ensure that he understands the charges.•Respond promptly to customer requests.•Diagnose customer vehicle & advise him on necessary repairs.•Responsible to promote parts & accessories sales. Show less

  • Reception Manager

    Mar 2010 - Oct 2015

  • Workshop Team Leader & Troubleshooter

    Aug 2007 - Feb 2010
• 

  Jaidah Group

  Oct 2015 - Sept 2021

  •Develop service strategy, set measures and targets in line with after sales strategy.•Ensure proper communication flow within the department, in order to maximize efficiency and high service levels.•Maximize department’s profitability through sale of service contracts, labor hours and associated products through workshop.•Manage service activities to ensure the department achieves required standards of Aftersales service.•Actively participate in the preparation of annual marketing plans (initiatives/campaigns).•Execute approved plans for the purpose of enhancing brand recognition, increasing sales and meeting targets.•Lead and manage the audit process for service department with internal auditors, Daimler and other quality related auditors.•Conduct regular performance reviews, coach, counsel, provide support and necessary tools.•Analyze service center K.P.I. Reports and take corrective action for improvement. •Follow-up on Replacement cars vehicles and ensure that the concerned WIP are completed in a timely manner. •Conduct daily and weekly meetings of service advisors and allocate duties and responsibilities. •Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager. •Establish new customer relationships and maintain rapport with existing/long-term customers. •Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs. •Analyze the performance of service team and review results of Objective achievement with the After sales Manager for improvement and appraisal. •Facilitate development of staff.•Ensure all implemented processes are adhered strictly. Show less

  • After sales Manager |Hyundai & Genesis|

    Jul 2018 - Sept 2021

  • Service Manager |Chevorlet|

    Oct 2015 - Jun 2018
• 

  Star National Automotive

  Oct 2021 - now

  -Managing Sales business in new and used vehicles, accessories, services, and further products and services concerning "mobility”.-Presenting the branch and developing permanent business relations and networks. -Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales organization. -Managing employees and controlling business processes in own area of responsibility. -Ensuring that service, quality, and safety standards are maintained to develop a customer-oriented, profitable, and high turnover sales business.-Fully responsible for planning, controlling, and increasing the efficiency of Service and Sales operations. -Ensuring that strategic and operational goals are met and that the derived measures are implemented. Show less

  • Branch General Manager

    May 2023 - now

  • Aftersales Manager

    Oct 2021 - Apr 2023