Ken Chin

Experience

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  Prodigy Services Company

  Jan 1988 - Jul 1993

  Staff Programming Analyst

  Responsibilities included site preparation, evaluation of in-house telco facilities, vendor liaison, and PLS (Prodigy Local Site) builds.Two years assignment as the Field Technical Manager in South Florida, built and maintained PLS's from West Palm Beach to Miami. Supported NET IDNX/20 hub site used as backup recovery for local and remote T-1's and 56kb backbone circuits.At Headquarters coordinated staging area for OS/2 rollout, pre-staged new PC-based platforms for the field. Built staging facilities at the Hayes Development Laboratory in San Francisco and Hayes Corporate Headquarters located in Atlantic Georgia. Show less

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  Anthem, Inc.

  Oct 1994 - Aug 2009

  Sr. Support Technician

  Assigned to the workstation support group for downstate located at MetroTech Center in Brooklyn supporting over 800 internal and around 400 external users with hardware/software related issues. Responsibility included support for Cisco VPN/dialup users, Opticlient/Voip softphone, Blackberry devices, PC Guardian Encryption and asset management system to ensure data integrity.Managed Collaboration training room hardware using server blade technology, ensured software image for the 22 PCs were consistent and up to date.Developed successful proposal for the replacement PCs of the Collaboration room which had expired out-of-warranty desktops.Worked as a team member for major migration rollout. Migrated 1,200 users from windows/95 to 2000, then to windows XP. These migrations encompass both hardware replacements as well as major software upgrades. Replaced McAfee with the ManagedNow IBM web-based help desk system and later to HP Service Center. All trouble calls/tickets were met or exceeded within accordance to company’s policy.Installed and configured Citrix ICA 32 bit client Enterprise wide. Moved from imaging local area network administrator for the Medicare Division to becoming an on-site support technician with the help desk covering multiple sites.Directed all equipment moves, and system environment configuration changes at the Brooklyn location and coordinated all work through the Facilities department (following union policies).Served as a liaison to the Dell Direct Warranty Service Center, submitted all replacement parts request through Dell’s break/fix program. Managed all DNS, TCPIP, WINS, Static or DHCP and Gateway address. Configured and trained users on the usage of Outlook and Lotus Notes. All desktop/laptop had been configured with a standardized Norton Ghost image. Received Dell certification for Dimension Desktops, OptiPlex Desktops, Dell Precision Workstations, Dell Notebooks, Dell Servers and Storage and Dell Laser Printers. Show less

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  NY Metropolitan Transportation Council - DOT

  Jan 2011 - Feb 2018

  IIT Inc. - Senior IT Specialist Contractor

  Served as liaison between customers and IT management.Major accomplishment - coordinated relocation of NYMTC to a new building.Onsite support on all hardware/software, network and printer issue’s.Document any fixes or troubleshooting steps to ensure procedural consistency.Manage peer-to-peer BPM (Best Practice Module Server Windows Server 2008 r2); ensure network is running at its optimum performance.Assist external vendors with Transportation presentation utilizing internal video conference system.Install GIS software, Hub Bound and Traffic Patterns Applications for the retrieval of Data Analysis.Installation of SQL server 2008, .NET Framework, ASP and IIS 6 in addition to IIS 7.0 on our dedicated Windows 2008 r2 server, push approved software via SCCM to customers desktop.Interface with Model Development and Caliper Corporation for ongoing updates and patches.Configure, install and testing of MRV for new 10meg circuit for Data and Voice (VOIP).Installation of Juniper SSG 20 coupled with MRV OS904 for new 100mb circuit from Lightower.Troubleshoot and resolve network connectivity on all workstations, laptops, plotter and servers.Installation and training of Cisco 6941 VOIP phones and Cisco 7937 Polycom Conference phone for NYMTC internal users.Provide Level II, III LAN, WAN support on the Catalyst Switch.Submission of RFP’s to existing vendors on OGS contracts for all hardware repairs. Conduct all Webcasting and Webinars for customers and provide Conference room support.Ensure all Windows Server 2003 r2 and Windows Server 2008 r2 update patches are installed.Update Symantec antivirus definitions on all servers and desktop/laptop.A/D administrator for NYMTC users, maintain active accounts or disable/delete permissions.Procurement – Research best price through OGS contracts on hardware and software. Show less

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  Retired

  Feb 2018 - Mar 2020

  Retired
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  DXC Technology

  Mar 2020 - now

  Sr Desktop Support Technician