Nilesh Agarwal

Experience

• 

  Alcor Advisors P. Ltd.

  Nov 2012 - Jan 2014

  Research Analyst

  Sourcing the potential companies for the M & A leads by understanding the products, process and other parameters of leads.Preparing the Word Profile documents of the lead in undisclosed format.

• 

  Capita

  Feb 2014 - Oct 2022

  • Quality auditing as per the applicable targets• Helping peer members with day to day queries• Conduct training for the new joiners• Prioritizing daily task and ensuring all deadlines are met• Allocating daily work to peer members• Conducting team huddles, discussing daily updates, error and feedback received fromonshore• Preparing daily/weekly/monthly/quarterly/yearly reports on aspects covering quality andwork volumes• Identifying and escalating queries to the onshore team when required• Ensuring work flow is constantly monitored and roadblocks are foreseen and eradicated• Escalating issues to Higher Management and Onshore coordinators• Conducting periodic process knowledge tests for the team• Review error report received from Onshore and cascade feedback to associates in event ofinaccuracies and document the feedback as per the norm• Maintaining different logs like update log, incident log and daily work volumes• Transitioning new process, creating SOP’s and getting signed off from Onshore• Identify underperformers and design a performance improvement plan for them inconjunction with team manager• Managing client communication both written and on calls• Thorough data capturing and regular reporting. Maintaining up-to-date and organized datafor analysis• Identifying team’s strengths and areas of improvement to deliver on time in a dynamicworkflow• Understand client’s processes and suggest modes of value addition• Call out key updates, risks and incidents to all stakeholders timely and proactively Show less • Managing product upload for Home Catalog in Next group as per brand specifications andrequirements• Manage a product in stock and get all relevant information updated to make them onlinenext day. Amending details updated for better clarity and accuracy of data displayed onthe site forproducts• Managing various reference documents and ensuring they are up to date with all the latestupdates• Performing various tasks which involve amendments like checking products that are onlineand online• Assisting the quality coach in her day to day deliverables like reporting, work allocationand quality checks• Managing some roll outs in the team as a change as advised by the line manager• Assisting peer group with queries enabling them to perform• Content managing and enrichment of products for different business units like Menswear,Womenswear, Kidswear and Homeware as per guideline• Processing of various tasks involving amendments, regular maintenance and checking ofproducts online and online• Setting up Sale for different business units like by interacting with the clients,holding discussions and understanding the client's core requirements• Preparing reports on daily basis Show less

  • Process Lead - Ecommerce Product Management

    Aug 2016 - Oct 2022

  • Executive

    Feb 2014 - Jul 2016
• 

  Concentrix

  Nov 2022 - May 2023

  Assistant Manager

  • Supervise a team of 25 specialists & 2 SME with the primary goal of providing direction for the team to achieve performance goals• Provide regular and consistent coaching and feedback, focusing on increasing both customer and employee satisfaction• Plan and manage the team's performance on the scorecard metrics and develop action plans to foster continuous improvement• Manage projects as assigned within defined metrics and timelines• Attend staff meetings and conduct team meetings / huddles• Responsible for completion of performance appraisals and corrective action as needed with support and guidance of Manager, Operations • Resolve employee concerns with urgency and accuracy• Promote transparency in communication and build an atmosphere of mutual trust and cooperation• Engage in effective Career Development activities like effective career coaching and counselling • Maintaining different kind of trackers and other data sources for discrepancies like Downtime tracker, Production tracker, Issue tracker, Logs and New joiners, to ensure alignment with productive tasks; works with their team to reconcile reported tasks entries as needed to ensure accurate reporting • Weekly/Monthly update on production/performance to internal & external stakeholders• SPOC to clients for any query related to process & operations• Understand/Interrogate data using MS Excel, Power points and then present the reports to allow clients to make crucial decisions Show less

• 

  Cognizant

  Jul 2023 - now

  Team Leader

  As a Team Lead at Cognizant, I am responsible for leading a team of professionals to achieve project goals and deliverables. My role involves overseeing the creation and maintenance of detailed reports using MS Excel to support business operations. I provide analytical insights and recommendations based on data from various reports and analytics.Key Responsibilities:Lead a team to ensure project goals and deliverables are met.Oversee the creation and maintenance of detailed reports using MS Excel.Provide analytical insights and recommendations based on data analysis.Ensure the accuracy and timeliness of all reports.Collaborate with cross-functional teams to gather and analyze data for business decision-making.Monitor team performance and provide regular feedback for continuous improvement.Develop and implement strategies to optimize reporting processes and enhance data quality.Train team members on best practices and advanced techniques in MS Excel.Coordinate with stakeholders to understand their reporting needs and deliver customized solutions.Maintain up-to-date knowledge of industry trends and regulatory requirements.Skills and Qualifications:Strong technical skills in MS Excel with the ability to create complex formulas and pivot tables.Excellent analytical and problem-solving skills.Proficiency in data analysis and reporting.Strong communication and interpersonal skills.Attention to detail and commitment to accuracy.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Show less