Abitha MBA, Bcom

Experience

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  Citibank India

  May 2012 - Jan 2013

  Customer Service Representative

  Recognized for flexibility in working extra hours to meet deadlinesReceived top performance award for reviewing and stopping fraudulent checksConsistently receive 100% on Quality Assurance reviews Exceeded department expectations with the percentage of positive results in investigations and number of files completed per month.Effectively communicated the results of investigations with clients, underwriters, and management.Submitted accurate and detailed reports of investigations in a timely manner.Met all deadlines of investigations from start to finish.As subject matter expert conducted job shadows with potential job candidates and visiting leadershipConsistently recognized for strong verbal and written communicationConsistently selected to work high-profile larger money cases when upper-management was involved.Documented and administered customer account maintenance requestsManaged emergency payment options for account dues and credit card accountsMaintained account activity documentation with appropriate banking softwareDesigned and ensured all department goals were achieved in timely manner Show less

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  Tata Consultancy Services

  Feb 2014 - Apr 2018

  Accounts Receivables Senior Credit Analyst

  Responsibilities included managing and maintaining debtor’s ledger of 500 accounts involving collecting debt via the telephone, e-mail, fax and letter and also met target collections of 95% of revenue.Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers.Ensures the timely collection of outstanding monies in accordance with policies and procedures & Extensive use of SAP software.Contacted and followed up with customers by all mean of positive effective communication regarding all unpaid balances & timely allocation of payment on receipt.Identified accounts that required special resolutions by consulting the sales representative and or escalating to management for reasonable resolutionMaintained accurate and up-to-date customer details and account records.Developed and maintains cooperative and effective working relationships with all external and internal customers to ensure timely payment of invoices and resolution of customer queries.Obtained sufficient information to assess the credit-worthiness of newly proposed and existing customers and ensured that all clients meet the company requirements.Assisted with cash allocation and cash allocation queries during busy periods.Covered Responsibility for Team of 5 in absence of Team Leader before Team Grew & Developed. Show less

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  FRESHCO, LTD.

  May 2018 - Mar 2022

  • Department Manager

    Jul 2021 - Mar 2022

  • Front End Supervisor

    May 2018 - Jul 2021
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  LifeLabs Medical Laboratory Services

  Mar 2022 - Jun 2022

  Collection Specialist
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  StackAdapt

  Jun 2022 - now

  Accounts Receivable Analyst