Shiva M

Experience

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  BSNL LTD

  May 2019 - Oct 2019

  Data Analyst Intern

  1.Leveraged my analytical skills to extract meaningful information from BSNL's mobile network datasets to identify optimization opportunities and enhance customer experiences.2.Conducted analysis on a diverse range of datasets, including network traffic data, to uncover areas for enhancement and achieved a notable 20% reduction in network congestion through strategic optimization initiatives.3.Contributed to the development of actionable recommendations for network optimization based on data analysis findings, supporting the improvement initiatives of BSNL's mobile network services.4.Contributed to the successful implementation of network efficiency tasks by delivering data-driven insights and working with cross-functional teams, resulting in tangible improvements in service reliability and customer satisfaction. Show less

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  Infosys

  Mar 2021 - Dec 2022

  System Engineer

  1.Managed the evolution of fundamental banking software, focusing on improving and rigorously testing key modules, particularly in the areas of digital payments and account management.2.Implemented cutting-edge data analytics and machine learning approaches to improve banking operations, including initiatives to uncover customer behaviour insights and improve the precision of fraud detection algorithms.3.Contributed to the creation and integration of new features, which ensured flawless user experiences, resulting in a 20% increase in application downloads.4.performed smooth background task execution and job scheduling, and supporting cross-functional teamwork for technological innovation, resulting in increased performance and client success. Show less