Tera Jones

Experience

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  McDonald's

  Jun 1991 - Jan 1999

  First Assistant Manager
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  Burger King Corporation

  Jan 1999 - Sept 2006

  First Assistant Manager
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  Walmart

  Sept 2006 - Jan 2017

  Assistant Manager
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  Kroger

  Jan 2017 - Apr 2022

  Human Resources Assistant Manager

  *Maintains store staff by recruiting, selecting, orienting, and training employees.*Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.*Achieves financial objectives by preparing a weekly budget; scheduling expenditures; analyzing variances; initiating corrective actions.*Complete store operational requirements by scheduling and assigning employees; following up on work results.*Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. *Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Show less

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  Michigan Department of Health & Human Services

  Apr 2022 - now

  Eligibility Specialist

  * Conduct interviews with clients from various cultures and backgrounds to determine eligibility for several assistance programs*Use of an automated system to compute budget for income and expenses to determine eligibility benefit as well as providing budget breakdowns and explanations to clients * Assist clients in completing applications, responding to clients’ requests and offer guidance on policies and regulations. o Maintain accurate records of clients’ interactions, case updates and benefit calculations* Complete semi- annual and annual reviews to reevaluate clients’ benefit eligibility * Provide referrals to resources through other agencies to promote self sufficiency. * Collaborate with county staff, state and federal agencies to ensure efficient and timely services delivery * Prepare hearing summaries, participate in pre-hearing conferences and explain decisions in administrative hearing Show less