Mohammed Alam

Experience

• 

  Spectrum

  Aug 2013 - Jul 2016

  T3 Technical Support

  • Achieved recognition in the top 10% for 'Productivity and Attendance' across the entire support department, demonstrating exceptional dedication and reliability.• Assisted an average of 30-40 clients daily by addressing general inquiries, troubleshooting equipment, and delivering high-quality technical support, ensuring customer satisfaction and efficient problem resolution.• Provided expert support for a range of issues, including cable outages, internet speed discrepancies, phone connectivity, and pay-per-view (PPV) services, consistently meeting and exceeding customer expectations.• Effectively resolved internet and cable-related issues by remotely sending signals to devices, restoring service promptly and minimizing customer downtime.• Engaged in open-ended conversations with customers, actively listening to their needs and concerns, and delivering personalized and empathetic support to enhance the overall customer experience. Show less

• 

  Internal Revenue Service

  Jan 2017 - Jul 2019

  Tax Examiner

  • Conducted comprehensive audits and processed thousands of individual tax return documents to issue Individual Taxpayer Identification Numbers (ITINs) or Tax Identification Numbers (TINs), ensuring accuracy and compliance with federal regulations.• Provided interim leadership and supervision to a team of federal employees, effectively managing workloads and maintaining operational efficiency.• Enhanced team performance by fostering a motivated and focused work environment, driving the team to achieve higher productivity and quality goals.• Played a critical role in reducing tax identity theft by meticulously verifying and authenticating numerous client identification documents.• Recognized for outstanding performance and referred by the department manager for a permanent Team Lead position within the ITIN department. Show less

• 

  Tolleson Wealth Management

  Jun 2021 - Aug 2022

  Information Technology Intern

  • Leveraged the Microsoft Deployment Toolkit (MDT) to efficiently deploy Windows operating systems on laptops and PCs, ensuring smooth and timely system updates.• Expertly assembled and configured workstations, including the integration of monitors, docking stations, telephones, cables, mice, and keyboards, to create fully functional and ergonomic work environments.• Generated comprehensive inventory reports for the company’s printers, toners, hard drives, monitors, PCs, and laptops using the PDQ Inventory tool, enhancing asset management and resource allocation.• Performed secure data wiping on numerous unused hard drives and SSDs, utilizing advanced drive overwrite functionality to ensure data privacy and compliance with industry standards.• Utilized the Zendesk support system to efficiently monitor, initiate, and update technical support tickets, providing prompt and effective resolutions to user issues and enhancing overall customer satisfaction. Show less

• 

  ARGO

  Feb 2023 - now

  As a Software Application Developer at ARGO, I leverage a diverse skill set to create, maintain, and enhance web applications that drive our business forward. My responsibilities include:• Front-End Development: Crafting dynamic and responsive user interfaces using HTML, CSS, and JavaScript, ensuring an optimal user experience across all devices.• Version Control: Managing code repositories and collaborating with team members through Git, maintaining a streamlined and efficient development process.• Database Management: Designing and querying databases using SQL to ensure data integrity and accessibility, supporting application functionality and business intelligence efforts.• Data Integration: Utilizing XML to facilitate seamless data exchange between systems, enhancing interoperability and data consistency.My role at ARGO allows me to combine technical expertise with creative problem-solving, contributing to the delivery of high-quality software solutions that meet our clients' needs. Show less

  • Application Developer II

    May 2024 - now

  • Application Developer I

    Feb 2023 - Jul 2024