Eric Fitch

Experience

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  Abcam

  Jun 2005 - Jun 2011

  • Managed LAN infrastructure for Abcam US locations. Management tasks included configuration of network switching/routing devices, monitoring of network performance, and documentation of network topology• Installed and administered Asterisk based VoIP telephone system servicing a call center receiving > 75,000 calls annually. Setup included rollout of unified messaging system software.• Utilized Active Directory (Windows Server 2003/2008) for user account maintenance and Group Policy Orchestrator for software rollouts.• Maintained Exchange 2003/2007 mail platform for Abcam US users. Responsibilities included addition/removal of mail addresses, monitoring of information store health, and creation of public folders.• Tended to local Windows 2003/2008 file servers by creating network shares/assigning user permissions, monitoring file store health, and overseeing server backup routines.• Implemented disaster recovery solutions for servers, telecoms, and network hardware including extended battery backup, network link auto-failover, and robust failover for telephone call center.• Deployed VMware ESXi virtualization platform. Setup virtual file, domain controller, DHCP, DNS, and print servers.• Resolved help desk support requests originating from 70+ users located in Cambridge MA and San Francisco CA locations in a timely and professional manner. Experienced with hands-on, telephone, and remote support methods.• Performed desktop and notebook PC builds and software configuration for Abcam US offices.• Configured and supported ActiveSync, Blackberry and other mobile devices.• Researched, procured, and tracked inventory of all computer/telecommunications equipment and software licenses for Abcam US locations.• Authored user documentation for IT systems and conducted regular software and technology clinics for staff enrichment. Clinic topics incorporated MS Office suite software, SharePoint, and safe computing tips. Show less • Accurately and efficiently processed incoming antibody stock from outside suppliers and maintained database records for a company cataloguing over 40,000 research reagents.• Assisted technical staff in fielding antibody product inquires from customers via telephone. Aided in troubleshooting customer problems by providing experimental protocol tips and referring cases to a senior scientist if necessary.• Authored documents detailing steps for the inspection of tissue slides and the proper procedure for entering product information into corporate database. Show less

  • Desktop Support Administrator

    Jul 2008 - Jun 2011

  • Operations Assistant

    Jun 2005 - Jun 2008
• 

  CCA Technology Solutions

  Mar 2012 - May 2013

  Network Support Engineer

  * Providing IT outsourcing services for over 1300 users at a diverse range of clients including schools, automotive dealerships, and sales organizations.* Auditing of network and computing hardware for new and prospective clients including documentation of inventory/topology and planning IT solutions based on customer demands.* Configuring and deploying client wireless networks for optimal speed and security.

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  Massachusetts Institute of Technology

  May 2013 - now

  • IT Group Lead at MIT Federal Credit Union

    Oct 2018 - now

  • Senior IT Operations Support Specialist

    Nov 2015 - Sept 2018

  • IT Operations Support Specialist

    May 2013 - Oct 2015