Michael Owens

Experience

• 

  Gala Bingo

  Feb 2010 - May 2013

  Team Member

  Held reception duties which included handling telephone inquiries, taking deliveries in for the business, registering new members and locking up the site after close. I also spent several months on catering were I prepared, cooked and served food as well as worked on the bar of an evening serving drinks and snacks, as well as cashing and cleaning up. Moved site to another Gala Bingo in September 2012 where I ran the fruit machine area and cash box, as well as covered bingo callers when ill/absent. Show less

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  The Contact Company

  Oct 2013 - Jan 2017

  Responsible for training new recruits on a variety of different campaigns for a leading U.K. businesses within both the retail and financial customer service sectors. Worked on a variety of different campaigns for an outsourced call centre, taking both inbound and outbound calls on each individual campaign, ranging from retail, administration and finance.

  • Campaign Trainer

    Mar 2015 - Jan 2017

  • Customer Service Advisor

    Oct 2013 - Mar 2015
• 

  BT

  Jan 2017 - now

  Responsible for analysing and dissecting a BT Business Client's order for services and use this information to plan dates and times for multiple actions for the full duration of the project. This can include, but is not limited to, calls to the customer to discuss progress, internal communications for systems to be built and equipment to be delivered, and liaising with the on-site engineer on the day to test the service works. This is a demanding role that relies on me hitting deadlines and making sure that the information I record is accurate for other teams to work off and ensure that the customers business is up and running on the date that they require. Show less

  • Cloud Services Order Manager at BT Business

    Apr 2021 - now

  • Complex Faults and Complaints Manager

    Apr 2018 - Apr 2021

  • Training Assistant

    May 2017 - Apr 2018

  • Customer Service Advisor

    Jan 2017 - Apr 2018