John Pacheco

Experience

• 

  LATAM Airlines

  Aug 2018 - now

  Responsibilities:• Implement audit programs for suppliers and clients, ensuring compliance with local regulations and LATAM Cargo’s operational processes.• Coordinate IATA certification audits for pharmaceutical products and lithium batteries, ensuring compliance with international standards.• Plan and lead safety operations, advising on continuous process improvement to ensure safety and minimize risks.• Execute the "Annual Operational Safety Program," anticipating and controlling risks through active staff participation.• Manage safety reports via the AQD system, collaborating with warehouse and ramp teams to implement solutions.• Monitor and identify issues in Cargo and Ramp processes, ensuring adherence to established standards and procedures.• Maintain operational safety indicators (SPI and MMPP) within acceptable levels and drive continuous improvements.• Ensure excellent customer service orientation while maintaining high safety and compliance standards across operations. Show less Responsibilities:• Perform internal and external audits to ensure compliance with the standards set by the Quality Assurance (QA) Program.• Record, manage, and ensure the closure of audit findings as required by the QA Program.• Maintain proficiency in work skills through the completion of assigned training by the QA Manager.• Review and ensure corrective actions are acceptable and all documentation is complete and accurate before submission to the QA Manager.• Conduct risk analysis on audit findings as directed by the QA Manager.• Participate in the investigation of incidents and accidents using industry-accepted processes and techniques.• Identify and report potential safety risks in maintenance operations.• Develop, analyze, and maintain key programs and projects managed by the Quality Assurance Department.• Initiate, manage, and monitor corrective actions related to audits.• Assist with the development and tracking of key performance indicators (KPIs).• Support other QA-related activities such as departmental projects and monthly reports.• Assist other QA Analysts with reporting needs as required. Show less Responsibilities:• Design and regularly manage shift schedules for LATAM Cargo personnel using specialized software for resource planning.• Efficiently manage cargo personnel, aligning workforce planning with the company’s strategy and vision.• Actively participate in operational efficiency initiatives, optimizing resources and processes within the area.• Develop long-term productivity goals and set short-term objectives, ensuring deadlines are met.• Support the execution of business plans and capacity initiatives, identifying potential risks and opportunities.• Plan and manage team demands, ensuring objectives and deadlines are effectively met.• Collaborate with the team to improve and develop reporting tools that support strategic decision-making.• Oversee strategies and projects in capacity areas, adjusting resources and measuring impacts on costs and efficiency.• Manage the Capacity Cargo area, ensuring efficient use of resources, proper coverage, and compliance with legal regulations.• Identify and report regulatory non-compliance related to work shifts and other operational aspects.• Prepare reports to identify and manage improvement opportunities within the planning and capacity area. Show less

  • Safety & Compliance Manager North America and Europe

    Feb 2022 - now

  • Quality Assurance Analyst

    Jul 2021 - Mar 2022

  • Planning and Capacity Analyst

    Aug 2018 - Jul 2021