Thien Nguyen

Experience

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  U B Free Counselling & Arts Psychotherapy Service

  Jan 2021 - Dec 2021

  Assistant Music Therapist

  •Tailoring and providing music therapy for clients and NDIS participants, using counselling skills to support mental well-being, neurocognitive function, memory, coordination and mental well-being using guitar and piano.• Streamlined induction policies and procedures for faster and more effective onboarding.•

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  Guide Dogs SA/NT

  Mar 2021 - Jun 2021

  Human Resources Intern

  • Working under the direction of the Chief People & Culture Officer on human resource management-based projects and activities such as conducting interviews with volunteers and collating data for recruitment campaigns undertaken by the marketing department.• Supporting the Chief People & Culture Officer with research into various HR related topics to improve current workplace WHS practices such as developing remote travel procedures for staff.• Assisting in the selection/short-listing stage of recruitment for positions at the Beau’s Pet Hotel at Adelaide Airport. • Developing a portfolio of draft HR policies and procedures in line with organizational needs, reflect best practice, and provide recommendations for roll-out and future considerations for online well-being resources to be accessed by staff. Show less

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  Baptist Care (SA) Inc

  May 2021 - Apr 2022

  As part of the broader Organisational Development Team, as the People & Culture Administrator I am responsible for a broad range of administrative duties across the entire employee lifecycle. The role co-ordinates information flows for people related processes and contributes to the delivery of effective and efficient P&C activities and programs.- Acting as the first point of contact/triage by responding to queries and escalating to more senior team members as required.- Create and maintaining accurate employee records.- Preparing employee contracts in liaison with the Talent Acquisition Coordinator and Business Partner.- Distributing employee contracts, employment packs and other support as required for aiding the onboarding processes for new staff.- Co-ordinate and manage on-boarding and off-boarding processes for employees, contractors and temporary staff including assisting with inductions as required.- Processing employment information in the HR Information System in a timely manner.- Generating standard reports on OD Team metrics and activities.- Providing regular reporting to leaders across the organisation regarding OD-related activities.- Initiating the applicable Mandatory Screening Clearance application processes for employees as required, monitoring and maintaining screening checks and other clearance data in the HRIS and producing reports as required.- Support the coordination of screening and employment requirements such as Psychological Suitability Assessments.- Supporting with data management requirements across the OD Team in Training & Development, Volunteering, Talent Acquisition and Payroll.- Contributing to the development, review and monitoring processes, procedures, and forms to ensure they provide an effective and consistent delivery of P&C services.- Liaising with Payroll as required in relation to payroll variations that may impact staff. Show less • P&C data-base management across ICT platforms with organisational training and development records, qualifications and audit requirements.• Assisting operational P&C projects throughout the employee life cycle spanning recruitment, onboarding, contracts and mandatory paperwork.• Managing volunteer candidates and short-listing, phone screening, managing the end to end administration of volunteers including background screening and all relevant paperwork.• Coordinating onboarding and induction stages by preparing materials & packs.• Coordinating and scheduling Volunteer Information and Interview sessions as part of the selection process. Liaising with volunteers, organising training, checks and interviews. Show less

  • People & Culture (HR) Administrator

    Dec 2021 - Apr 2022

  • Administration Officer

    May 2021 - Dec 2021
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  Voyages Indigenous Tourism Australia

  Mar 2022 - Aug 2022

  Human Resources Coordinator

  • Provide support and assistance to the HR Team with the coordination of day-to-day operationof HR functions and duties, assisting in the areas of on-boarding, learning and development,performance management, recruitment and general HR administration;• Provide general information to staff and advising managers/department heads on the application of HR company policies;• Assist in generating the monthly reporting relating to performance and staff metrics.• Following up with key stakeholders as necessary to ensure resolution of problems relating topeople data, documentation, formal, disciplinary and performance management meetings.• Assist with monthly or financial year-end reports andremuneration reviews• Respond to employee enquiries timely manner, investigateand escalate as required• Assist in the management of the exit processes foremployees, ensure assets returned and terminationsprocessed by payroll and exit survey completion andreporting.• Generating organisational flowcharts and infographics.• Act as liaison to advise of relocations, changes indepartment hierarchies with restructures, new starters,internal transfers and leavers as appropriate.• Respond to all requests for letters within same day uponappropriate authorisation Show less

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  Guide Dogs SA/NT

  Aug 2022 - Feb 2024

  • Provide advice to employees in relation to employment conditions as underpinned by the EBA, Guide Dogs SA/NT policy and the Fair Work Act, escalating any concerns or perceived action to be undertaken to the HR Business Partner or HR Manager.• As one of the organisation’s Rehabilitation and Return to Work Coordinators with support of the HR team, work with the employee, manager and other stakeholders to ensure a safe and sustainable return to work.• Undertake end to end recruitment process for volunteer and GD roles, in line with recruitment policies and procedures, business practices, including following all steps from recruitment request, planning, sourcing, interviewing, conducting reference checks and selection.• Prepare letters and contracts to change employment conditions, based on agreed templates, and process new starter and induction paperwork within agreed timeframes. Ensuring the timely and accurate maintenance of records and steps essential to the preparation of payroll processes.• Monitor the induction and 3 and 6 month review process of new employees, including conducting the human resources induction and ensuring all documentation is received.• Assist with the exit process, including preparation of termination paperwork, record updates, and arranging exit interviews and conducting as required.• Organise, assign and monitor compliance trainings, clearances and licences for staff, volunteers and placement students. Work with other business units to provide advice to volunteer supervisors relating to volunteer policies and procedures as well as managing areas of concern.• Administer company learning and development system, maintaining accurate employee and volunteer information and sourcing, creating and maintaining relevant course material. • Handling all volunteer enquiries and coordinate the recruitment process, from advertising and enquiries to onboarding and induction in conjunction with the relevant volunteer supervisors. Show less • Prepare letters and contracts to change employment conditions, based on agreedtemplates, and process new starter and induction paperwork within agreed timeframes.• Ensure the timely and accurate maintenance of records and steps essential to thepreparation of payroll processes.• Monitor the Induction of new employees, including conducting the human resourcesinduction.• Monitor 3 and 6 month review process and ensure documentation is received and filedaccordingly.• Assist with the exit process, including preparation of termination paperwork, recordupdates, and arranging exit interviews as required.• Organise, assign and monitor compliance trainings, clearances and licences for staff andvolunteers.• Create and maintain staff and volunteer records, both manual and electronic, foremployment confirmation, police/employment checks, qualifications, learning anddevelopment and other compliance requirements.• Create and maintain volunteer, student, contractor and temp information in the HumanResources database, including creating new volunteer profiles, updating personal recordsand making records inactive.• Administer company learning and development system, maintaining accurate employeeand volunteer information and sourcing, creating and maintaining relevant course material.• Assist in making training arrangements and maintaining learning and developmentapprovals, evaluations and records as required.• Assist in employee recruitment activities including advertising, shortlisting, phonescreening, arranging interviews and assessments and conducting reference checks.• Handle all volunteer enquiries and coordinate the recruitment process, from advertising andenquiries to onboarding and induction in conjunction with the relevant volunteersupervisors.• Provide support/advice to employees in relation to employment conditions as underpinnedby the EBA, Guide Dogs SA/NT policy and the Fair Work Act. Show less

  • Human Resources Advisor

    May 2023 - Feb 2024

  • Human Resources Administrator

    Aug 2022 - May 2023
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  Ondru

  Oct 2023 - now

  People & Culture Team Leader

  • Coordination & strategy across end-to-end recruitment, talent management, onboarding and exit processes, and overall organisational engagement.• Advice, amendments and creation of policies & procedures, agreements, P&C resources, and letter templates.• Providing advice and support around matters of WHS and compliance.

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  Employii

  Feb 2024 - now

  Human Resources Consultant

  Managing a portfolio of clients and providing key human resources and industrial relations advice and support.Providing accurate and holistic human resources, industrial relations and career strategy advice and support to various clients (employers, employees, membership associations and others).Coordinating service delivery for clients within portfolios, delegating and engaging the different members of the Employii team and external stakeholders as required, to ensure timely, accurate and person-centred services, and an efficient allocation Employii’s resources. Advising clients on, and produce the relevant documentation across recruitment and onboarding, employee engagement, wellbeing and retention, Awards, Agreements, pay and entitlements, contracts of employment and job descriptions, policies and procedures, performance development, career mapping and succession planning, rewards, recognition and employee benefits programs, performance management and disciplinary investigations, Fair Work and State industrial relations regulations and bodies, HR information systems and online platforms, HR risks and mitigation strategies, project manage, and/or support the project management of various HR projects. Show less