Amit Khanna

Experience

• 

  The Langham Hotels and Resorts

  Feb 2004 - Nov 2008

  Duty Manager

  Supervision of 30+ employees, ensuring all tasks and business outcomes are achieved, with a strong focus on customer experience in a five star environment.

• 

  VICTORIAN INSTITUTE OF TECHNOLOGY PTY LTD

  Nov 2008 - Dec 2009

  Trainer, Hospitality Management

  Teaching students who are completing the Diploma in Hospitality Management, session planning and regular assessments.

• 

  Commonwealth Bank

  Jun 2010 - Oct 2015

  Meeting with clients via video conference to discuss their home loan lending needs, and providing the right product and advice to reach their goals. This role comprises sales of home loans, loan protection, credit cards, insurance and day to day accounts. This role is based on sales targets and customer satisfaction measures. Sales and CES targets met and exceeded consistently every quarter throughout my time in the role. Answering customer enquiries on all aspects of home loans. This role comprises sales and service of home loans, loan protection, credit cards, insurance and day to day accounts. This role is based on sales targets and customer satisfaction measures. Role involves providing solutions to customers who feel their current arrangements are not meeting their needs. This role is based on sales targets and customer satisfaction measures. Executing sales campaigns via outbound telesales, and proactively contacting clients to offer new products or enhance their current arrangements. Campaigns covered a broad range of products including credit cards, overdrafts, savings accounts, term deposits, and post-sale home loan service.

  • Video Conferencing Home Loan Specialist (Diamond Lender)

    Jan 2013 - Oct 2015

  • Home Loan Service Specialist

    Aug 2012 - Jan 2013

  • Customer Liaison, Home Loan Retention

    Mar 2011 - Aug 2012

  • Customer Liaison, Outbound Sales

    Jun 2010 - Mar 2011
• 

  Commonwealth Bank

  Oct 2015 - now

  Team Manager, Home Lending - Video Conferencing

  Leading a team of eight Video Conferencing lenders to meet and exceed their lending and customer service targets. Includes quality assurance and compliance monitoring, training, coaching and development to continually grow productivity, solving escalated customer scenarios, and working with team members to achieve their own goals as well as the bank’s vision.