Lindsay Farmer

Experience

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  Whitbread

  Mar 2003 - Dec 2008

  Restaurant and Premier Inn General Manager

  - Responsible for the control of cash, food and liquor stocks and maintaining margins in line with budgets, and delivering end of year profit numbers.- Successfully grown large businesses on both sales and profit lines over sustained periods of time. - Proven levels of high performance through the Company Performance Win Card and Personal Development Review.- Remains constantly aware and responsive to changes in market conditions, and adopts robust local marketing plans accordingly as well as full implementation of brand promotional activity. - Deliver consistent service to the brand specification.- Proven track record in hotel management running a 43 bedroom Premier Inn. Show less

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  Spirit Pub Company

  Dec 2008 - Apr 2013

  • Leading change management and innovation within a £14m programme for the managed pub sector to over 800 pubs; to drive the profitability and improved customer service• Implementing new business systems in over 800 pubs and driving change to ensure higher profitability, consistent ways of working, and improved KPI management• Line Manager of 10 people, responsible for their day-to-day manegment and career development• Coaching and mentoring teams in pub; taking team members through the new processes to ensure minimal business risk and to sell business benefits• Accountable for a 24/7 support service to the managed pub estate• Expert in using the Fourth (Resource Management) and Zonal (EPOS) systems.• Delivered business reporting to Senior Management Team• Acted as coach and mentor to Business Champions and New Trainers to ensure consistent delivery of the project benefits Show less - Responsible for the control of cash, food and liquor stocks and maintaining margins in line with budgets, and delivering end of year profit numbers.- Successfully grown large businesses on both sales and profit lines over sustained periods of time. - Proven levels of high performance through the Company Performance Matrix and Personal Development Review.- Remains constantly aware and responsive to changes in market conditions, and adopts robust local marketing plans accordingly as well as full implementation of brand promotional activity. - Deliver consistent service to the brand specification.- Proven track record in hotel management running 2 of the companies franchise Premier Inn sites and delivering all of the brand standards. Show less

  • Senior Business Change Manager

    Jan 2012 - Apr 2013

  • Restaurant and Premier Inn Franchise General Manager

    Dec 2008 - Jan 2012
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  Mitchells & Butlers PLC

  Apr 2013 - Apr 2015

  Leading a team of 15 implementers in a £33m project delivering a market-leading technological solution across 1550 retail outlets for the largest managed estate in the UK. I was accountable to the senior management of the project and responsible for the implementation of new technology and processes into up to 6 businesses per day across the company. This involved both leading and coaching the pub teams at all levels, and the implementation team in migrating sites from old world to new world. The new infrastructure included new EPOS systems, kitchen systems, handheld ordering devices and table management, as well as new back-of-house management process.I was responsible for the management and career coaching of the implementation team in their day-to-day performance and longer-term personal development. Also as part of the rollout strategy, I worked with and was accountable to Brand Retail Directors to ensure the best possible outcome in terms of maximising business benefit and behaviour change within their brands. Show less Leading the design and implementation of a Kitchen System Solution across all full-service restaurant Brands within M&B. Key responsibilities were:• An assessment of the service cycle in each brand to advise the Brand Leadership how to best make use of the systems in their businesses• Analysing and creating the data required for each brand menu• Writing and classroom delivery of all training material relating to the Kitchen System Solution• Delivering a plan to ensure that the Kitchen Skills Trainers could be fully self-sufficient beyond the life of the programme• Reviewing each menu in detail with the Food Development Team to ensure a single, consistent set of food cook timings for each Brand• Point of escalation for any implementation or technical issues for the Kitchen Systems Solution Show less

  • Lead Deployment Manager

    Apr 2014 - Apr 2015

  • Design and Business Change Lead for Market-Leading Kitchen System Solution

    Apr 2013 - Mar 2014
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  Whitbread - Premier Inn and Restaurants

  Apr 2015 - Oct 2018

  Project Manager IS Business Change

  As Business Change Project Manager I was accountable for a number of projects across the portfolio, including delivery of a new labour model, table management solution and new PC and EPOS Hardware across 400+ restaurants and 700+ Premier Inns.Key tasks and accountabilities- Creation and delivery of Business Change, Comms, Training Needs Analysis and Implementation plans- Input to BRD and operational sign off- Input to RFP scoring and supplier selection- Leading and coaching of team to ensure flawless implementation to sites- Creation and sign off of all training materials- Creation of Change Impact Assessments and heat maps- Approval of UAT test plans- Ensuring minimal Guest, Team and Financial impact to the sites- Stakeholder engagement- Handover to BAU Show less

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  KPMG UK

  Oct 2018 - now

  • Senior Manager at KPMG

    Oct 2021 - now

  • Consultant - Manager

    Oct 2018 - Oct 2021