Crisnel Montes

Experience

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  CVG Ferrominera Orinoco C.A.

  Jan 2003 - Jan 2007

  Responsible for the day to day support of the network communications & infrastructure architecture across all company locations. Also working with 3rd party vendors to ensure quality delivery and support of the network infrastructure.Key Achievements:•Performed troubleshooting, repair and maintenance of computer systems, hardware and peripherals. •Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.•Provided technical support to end-users.•Managed and maintained Exchange Servers, some of them in clusters. •Implemented, managed and maintained a Storage Area Network (SAN) (installed HBA's, configured SAN switches, created zones, etc) •Implemented and managed a NAS (Network Attached Storage).•Provided assistance in testing new equipment and systems. •Installed, administered and managed more than 35 servers with Windows 2003 Server and Windows 2000. •Connected remote areas through bridges (Wireless networks). •Participated on installation of Terescopes between 2 areas. •Installed many access points indifferent offices and buildings. •Managed and maintained Cisco switches and routers. •Segmented the network into different VLANs.•Participated in large scale upgrades and installations. Show less This was my beginning in this huge company called CVG Ferrominera Orinoco. Started helping them in small activities,designing a web site, maintaining it, then creating dictionaries,and finally managing a huge project of digitization to add all of those files into the web site.Key Achievements:•Designed and maintained an Information Web Site. •Created online dictionaries and searchers for the Information Web Site. •Digitized many documents to add them to the Web page (including drawings) •Researched technical information about Iron Ore business around the World in order to help the company implementing the best practices and being up to date on the market. •Evaluated technical news in order to add them in the Web Site daily. Show less

  • Network and IT analyst

    Jan 2004 - Jan 2007

  • System Analyst

    Jan 2003 - Jan 2004
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  CVG Ferrominera Orinoco

  Jan 2007 - Sept 2013

  IT Security Analyst

  Responsible to establish enterprise-wide information-security systems; oversee efforts to identify and evaluate all critical systems. Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies. Manage and control the access to different systems. Monitor and audit internal services and participate with external auditors to conduct compliance audits and penetration testing. Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution and escalation via helpdesk system, telephone and remote support tools. Performed security administration functions for user, data and remote access.Key Achievements:•Created company policies and procedures governing corporate security, e-mail and Internet usage, access control and incident response. •Administered Active Directory.•Monitored systems using different tools like OSSIM, PeakFlow, Astaro, GFILanguard and others to optimize performance and recommendations in case of system failures or attacks. •Provided assistance for testing and installing new equipment and systems.•Checked and managed vulnerabilities to avoid attacks. •Implemented a laboratory to test OS Updates and then applied them to production environment.•Administered SMTP proxies and Firewall appliances.•Conducted audits using specialized systems (as Encase Enterprise and Varonis) •Administered Antivirus Services for Servers, Desktops,laptops and NAS.•Applied security over bridges and Access points Show less

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  CVG Ferrominera Orinoco C.A.

  Sept 2013 - Sept 2015

  PBX Technician

  Worked as a Full-time PBX Technician to implement a Voice Over Internet (VoIP) Telephony System.Key Achievements:•Implemented a new telephony system in the company.•Integrated old conventional telephony (Ericsson MXone) with Voice over IP.•Interconnected remote locations with VoIP phones.•Created a large amount of extensions and new services.•Managed a mix telephony system(Ericsson and Asterisk).•Bugs corrections.•Improved Asterisk security.•Applied HA and clustering on Asterisk servers. Show less

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  Aldikera Corp

  Feb 2017 - Jul 2019

  Bookkeeper

  Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Maintains subsidiary accounts by verifying, allocating, and posting transactions. Balances subsidiary accounts by reconciling entries.

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  Wide Cloud Communications

  Jun 2019 - now

  • Technology Manager

    May 2023 - now

  • IT Support Specialist

    Jun 2019 - Feb 2024