Flavio Cavallo

Experience

• 

  Accenture Technology Solutions

  Apr 2011 - Jun 2013

  Functional Analyst

  Client: EnelAnalyzed and ensured the quality of data exchanged between multiple systems as a functional analyst.Focused on data quality improvement processes and cross-system data flow optimization.Collaborated with stakeholders to identify and resolve issues related to data integrity and system integration.

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  NTT DATA Italia

  Jun 2013 - Jul 2021

  Client: Sky ItaliaLed as Project Manager and IT Architect for the implementation and customization of ServiceNow solutions tailored to Sky Italia’s requirements.Spearheaded project delivery, ensuring compliance with timelines, budget, and quality standards.Facilitated collaboration across departments to ensure a smooth integration of ServiceNow with other enterprise systems. Client: EnelLed as Project Manager and IT Architect for the implementation and customization of ServiceNow solutions tailored to Enel’s requirements.Architected and designed IT solutions for ServiceNow, implementing robust processes for other clients as well.Developed and managed resource allocation, cost estimation, and project planning for ServiceNow-based projects. Client: SwarovskiLed the collection of business requirements and designed the functional architecture of an ITSM solution based on the ServiceNow platform.Managed the setup of the ITSM module, orchestrating external system integrations and automating workflows to enhance operational efficiency.Centralized the asset management, ticketing, and software distribution processes to streamline internal operations and improve service delivery. Client: EnelAppointed as the AMS (Application Management Services) Support Lead, responsible for overseeing the ServiceNow platform.Led a multidisciplinary team, managing all modules used within ServiceNow to ensure system availability, performance, and optimization. Clint: EnelPromoted to lead the functional analysis team, overseeing daily activities and resource planning.Managed task prioritization, delegation, and coordination between cross-functional teams.Led the implementation of optimized processes to enhance system integration and data accuracy.Strengthened team performance through effective leadership and strategic planning.

  • IT Architect & Project Manager, ServiceNow Solutions

    Nov 2019 - Jul 2021

  • IT Architect & Project Manager, ServiceNow Solutions

    Nov 2018 - Feb 2020

  • IT Architect, ServiceNow Solutions

    Sept 2019 - Oct 2019

  • AMS Support Lead, ServiceNow Platform

    Nov 2016 - Nov 2018

  • Team Lead, Functional Analysis

    Jun 2013 - Nov 2016
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  Sky Italia

  Jul 2021 - now

  IT Operations Manager & Italian Lead for ServiceNow Platform

  Serve as the Italian Lead and Project Manager for the company's international IT operations, overseeing the ServiceNow-based platform.Ensure the optimization, functionality, and seamless performance of the ServiceNow platform across all regions, delivering a consistent and high-quality service.Lead the implementation and supervision of the platform, coordinating activities with counterparts in various countries to maintain uniformity in operations.Provide strategic leadership to local teams, ensuring adherence to international standards and contributing to the development and implementation of innovative solutions aimed at process automation and operational efficiency.Drive initiatives to enhance service delivery, optimizing platform performance and ensuring continuous improvement in IT service management (ITSM). Show less