Hans MA

Hans MA

IT Support Technician

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location of Hans MAShanghai, China

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  • Timeline

  • About me

    System Engineer at Booking.com

  • Education

    • Zhengzhou University

      -
      Bachelor's degree Network and System Administration/Administrator
  • Experience

    • HP

      Sept 2010 - Apr 2011
      IT Support Technician
    • Société Générale

      May 2011 - Nov 2012
      IT Support Technician
    • Booking.com

      Nov 2012 - now

      - Providing support to business as part of IT Services Infrastructure team - Managing Windows Servers - VMWare cluster management - F5 load balancer maintenance - MS SQL cluster managing and maintain- Puppet basic maintenance- Vulnerability Management - Compliance (working together with Security)- Automate administration tasks - Windows Server related trouble shoot and project- Automation and optimize process (use PowerShell) - Major incident / outage in APAC - Maintain & troubleshoot DHCP, SCCM and Hyper-V- Handle escalated / complex issues - Regional projects (such as new deployment)- Knowledge sharing and training - OKTA SME - Outages handling in APAC region - Junior VoIP support - Video Conferencing system support- SCCM system support- Windows Server trouble shoot - Work with other team to deploy new office (IT facilities)- Training and knowledge sharing - Desktop support (hardware and software )- Handle tickets escalated from 1st line Technician- Knowledge sharing and training - Support desk tickets & calls - Support desk tickets & calls- On-site support (hardware and project related)- Maintain relationship with stakeholders

      • System Engineer

        Mar 2024 - now
      • Junior System Engineer

        Jun 2021 - Mar 2024
      • IT Support Engineer

        Jul 2018 - Jun 2021
      • Regional Support Operation Engineer

        Apr 2017 - Jun 2018
      • Senior IT Support Technician

        Jun 2015 - Mar 2017
      • IT Support Technician

        Nov 2012 - May 2015
  • Licenses & Certifications