Hans MA

Experience

• 

  HP

  Sept 2010 - Apr 2011

  IT Support Technician
• 

  Société Générale

  May 2011 - Nov 2012

  IT Support Technician
• 

  Booking.com

  Nov 2012 - now

  - Providing support to business as part of IT Services Infrastructure team - Managing Windows Servers - VMWare cluster management - F5 load balancer maintenance - MS SQL cluster managing and maintain- Puppet basic maintenance- Vulnerability Management - Compliance (working together with Security)- Automate administration tasks - Windows Server related trouble shoot and project- Automation and optimize process (use PowerShell) - Major incident / outage in APAC - Maintain & troubleshoot DHCP, SCCM and Hyper-V- Handle escalated / complex issues - Regional projects (such as new deployment)- Knowledge sharing and training - OKTA SME - Outages handling in APAC region - Junior VoIP support - Video Conferencing system support- SCCM system support- Windows Server trouble shoot - Work with other team to deploy new office (IT facilities)- Training and knowledge sharing - Desktop support (hardware and software )- Handle tickets escalated from 1st line Technician- Knowledge sharing and training - Support desk tickets & calls - Support desk tickets & calls- On-site support (hardware and project related)- Maintain relationship with stakeholders

  • System Engineer

    Mar 2024 - now

  • Junior System Engineer

    Jun 2021 - Mar 2024

  • IT Support Engineer

    Jul 2018 - Jun 2021

  • Regional Support Operation Engineer

    Apr 2017 - Jun 2018

  • Senior IT Support Technician

    Jun 2015 - Mar 2017

  • IT Support Technician

    Nov 2012 - May 2015