Farrukh Javed

Experience

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  OptoMe

  Mar 2018 - Oct 2024

  Customer Technical Support Engineer

  ResponsibilitysCustomer Assistance: Provide technical assistance and support to customers via phone, email, chat, or in-person to resolve technical issues and inquiries.Troubleshooting: Diagnose and troubleshoot technical problems with hardware, software, or systems, guiding customers through solutions step-by-step.Product Knowledge: Develop a deep understanding of the company's products or services to effectively assist customers with inquiries and technical issues.Documentation: Document and maintain records of customer interactions, technical solutions provided, and recurring issues for future reference and improvement.Remote Assistance: Use remote access tools to assist customers with software installations, configurations, updates, and troubleshooting.Escalation Management: Escalate complex or unresolved issues to higher-level support teams or engineers while ensuring timely follow-up with customers.Customer Satisfaction: Strive to achieve high levels of customer satisfaction by promptly addressing customer concerns, providing accurate information, and delivering effective solutions. Show less

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  Connect Communications (Pvt) Ltd

  Jan 2019 - Nov 2022

  ResponsibilityOn-Site Support: Provide on-site technical support and troubleshooting for equipment, machinery, or systems.On-Site Support: Provide on-site technical support and troubleshooting for equipment, machinery, or systems.Installation and Commissioning: Install, configure, and commission equipment or systems at customer sites.Testing and Maintenance: Perform regular testing, maintenance, and calibration of equipment to ensure optimal performance.Customer Interaction: Interact with customers to understand their needs, address concerns, and provide technical solutions.Training: Train customers or end-users on the operation and maintenance of equipment or systems.Documentation: Maintain accurate records of installations, repairs, and maintenance activities. Prepare reports and documentation as required.Problem-Solving: Diagnose technical issues, develop solutions, and implement fixes to resolve problems efficiently.Collaboration: Work closely with internal teams such as engineering, sales, and project management to ensure project success.Remote Support: Provide remote technical support when needed, including troubleshooting over the phone or through remote access tools.Field Testing: Conduct field tests and evaluations of equipment or systems in real-world conditions. Show less ResponsibilitiesInstallation and maintenance of fiber optic cables, connectors, and related equipment.Conducting tests and troubleshooting to ensure proper functioning of fiber optic networks.Splicing, terminating, and repairing fiber optic cables as needed.Performing site surveys and providing recommendations for network improvements.Collaborating with engineers and other team members to plan and implement fiber optic network projects.Documenting work activities and maintaining accurate records of network installations and repairs.Adhering to safety protocols and regulations while working with fiber optic equipment and installations. Show less

  • Field Engineer

    Apr 2018 - Nov 2022

  • Fiber Technician

    Jan 2019 - Jul 2020
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  Connect Communications (Pvt) Ltd

  Aug 2024 - now

  Network Engineer
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  Tata Group

  Nov 2024 - now

  Cyber Security Analyst

  Completed a job simulation involving identity and access management (IAM) for Tata Consultancy Services, collaborating with a Cybersecurity Consulting team. * Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives. * Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively.