Denika Bertoli

Experience

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  Royal Botanical Gardens

  May 2011 - Jul 2013

  - Provided a professional, friendly and knowledgeable first interaction for all visitors to ensure a positive visitor experience from the outset. - Assist visitors both in person and on the phone, providing information and/or working with internal/external parties to ensure closed loop communication. - Greet visitors as they enter, offer information on current programs and events, as well as provide information pertaining to their visit. - Collect and process admissions, input visitor information using an electronic admission system and ensure visitors have the proper materials to enter the Gardens. - Promote RBG membership and other programs.- Assist with special events, programs, survey/data collection, administrative/reception duties and other activities. Show less - Ensured that venue and equipment had been set up according to floor plan and event order, including set-up of dining ware and service and storage areas, and placement of décor and all special requests from client - Acted as liaison for client and point of contact for all third-party vendors, anticipating and addressing client and vendor needs, and supporting as needed with load-in, load-out, and wayfinding - Ensured event ran to schedule, overseeing key event activations (entrances, speeches) and leading the troubleshooting effort should issues arise Show less

  • Visitor Experience Attendant

    May 2008 - Jul 2013

  • Wedding Coordinator

    May 2011 - Oct 2012

  • Special Events Coordinator

    May 2011 - Sept 2012
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  S-Trip!

  Jul 2013 - Jul 2013

  Destination Trip Leader

  - Enhanced organizational skills by greeting students at the airport, collecting and organizing all required documentation, prior to flight departure- Demonstrated leadership qualities that enhanced the student experience throughout the duration of their trip- Assisted students with check-in, collected damage deposits, and directed tours of the resort- Enriched creativity through daily meetings to brainstorm student events

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  Holiday Inn Bronte

  Oct 2013 - Feb 2014

  Banquet Services
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  Holiday Inn Burlington Hotel & Conference Centre

  Feb 2014 - Dec 2017

  Catering Sales & Events Specialist
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  Appleby College

  Dec 2017 - now

  • Manager, Events - External Affairs & Development

    Sept 2023 - now

  • Manager, Events

    Aug 2022 - Sept 2023

  • Coordinator, Commercial Activities

    Jun 2022 - Aug 2022

  • Coordinator, Commercial Activities Human Resources & Operations

    Dec 2021 - Jun 2022

  • Coordinator, Facilities & Commercial Activities Human Resources

    Apr 2020 - Dec 2021

  • Coordinator, Commercial Activities Administration & Human Resources

    Mar 2019 - Apr 2020

  • Coordinator, Commercial Activities

    Dec 2017 - Mar 2019