Jeff Otieno

Experience

• 

  Mumias distributors

  Dec 2009 - Dec 2013

  Head of sales and distribution

  •Coordinate with all the sales teams •Follow up calls on customers experience satisfactions.•In charge of the sixty four outlets (Teaching KYC making sure its adhered to by the sale representatives in all outlets.).Agent training on new products and new process•To identify,arrange meeting with new client's and introduce new business ventures and ideas for mutual growth/satisfaction.

• 

  Kaluworks Ltd

  Jul 2015 - May 2018

  •Achieve set sales target from the assigned region continuously•Research, identify and secure new clients or marketing opportunities from the assigned region.•Calling to arrange for meeting with potential customers to prospect for new business.•Maintaining all clients through proactive communication with the clients and ensuring all queries, complaints are promptly attended to.•Acting as a contact between the company and its existing and potential customers.•Ensuring that accounts are paid or settled on time and in full by existing and new clients.•Follow up on client orders and ensure they are delivered on time.•Gathering market and customer information and providing feedback on future buying trends and competitions.•Ensuring samples and quotations are; Done, Delivered and paid for on time as per the companies procedure. Show less

  • Area Sales Executive

    Mar 2016 - May 2018

  • Sales Assistant

    Mar 2016 - Nov 2016

  • Front Office Manager

    Jul 2015 - Feb 2016
• 

  Jubilee Life Insurance Company Ltd.

  Dec 2015 - Jun 2016

  Insurance Agent

  •Generate all types of new insurance contracts or suggest and promote new changes.•Breed a productive relationship creating a poll of prospective clients from various sources by; cold visits, cold calls, networking, and referrals.•Evaluate individual customers or business needs and financial status and propose the best plan that meets their criteria.•Meet monthly/quarterly targets and report initiatives to the manager.•Achieve customer acquisition and revenue growth objectives.•Monitor insurance claims to ensure mutual satisfaction. Show less

• 

  Jumia Group

  Jun 2018 - Aug 2018

  Customer Service Representative

  • Handling customers' complaints, providing appropriate solutions and alternatives within the time limits.• Identify and assess customers' needs to achieve satisfaction by ticketing all customers’ issues in a timely manner. • Resolving customer complaints via Emails, phones, live chats, and social media.• Managing large amounts of incoming calls, inquiries from prospective customers. • Following up on customers' orders and informing them In case of any order delays or orders missing items.• Managing large amounts of incoming calls, inquiries from prospective customers. • Assisting with placing of orders and refunds. Show less

• 

  Jumia Group

  Oct 2018 - Mar 2020

  • Following up on customers' orders and informing them In case of any order delays or orders missing items.• Assisting in managing the call centre Agents by providing immediate solutions to customers and Vendor issues.• Ensuring Operation team provides enough partners to manage all customers' orders within our delivery time.• Assist in monitoring the Jumia Food dispatch system.• Managing all partners’ communication channels.• Assist in Partner recruitment, training, and onboarding. Show less

  • Head Dispatch/Fleet Coordinator - Demand Services KE

    Apr 2019 - Mar 2020

  • Dispatcher supervisor

    Feb 2019 - Apr 2019

  • Dispatcher

    Oct 2018 - Feb 2019
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  Jumia Kenya

  May 2020 - Jun 2023

  • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals• Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping• Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals• Oversee daily operations, while controlling and managing inventory and logistics• Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations• Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service• Schedule and oversee the warehouse team to meet the demands of the fulfilment centre, and manage the flow and quality of work to maximize efficiency and minimize overtime• Inspect equipment, tools, and machinery regularly, and oversee general maintenance as needed• Meet regularly with warehouse leads to review, analyze, and develop actionable plans for productivity and loss prevention• Oversee and manage logistics utilized to transport products to customers and internal facilities, communicating with drivers and air partners to ensure efficient delivery of packages• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc)• Recruit, select, orient, coach and motivate employees Show less Lead project implementation analysis and translate it into actionable tasks to ensure continuous improvementGive visibility using analytical reports to the main stakeholders of the project status and follow up on next stepsManage supermarket local team and partnersDevelop business strategies that optimize the market potentialMaintain contact with key markets by visiting and investigating the operations and local set KPI;Ensuring activities are in accordance with the developed sales objectives Show less

  • Warehouse Manager :Dark stores.

    Feb 2022 - Jun 2023

  • Team Lead Surpermarket Operations - Ondemand services KE

    Mar 2020 - Apr 2022

  • Team Lead Supermarket Operations -ODS

    May 2020 - Feb 2022