Lauren Amos

Experience

• 

  South Seven

  Jan 2012 - Jan 2015

  Waitress

  I began working here, part time, from the age of 16. After I completed my A levels, I picked up a full time role as head waitress within the restaurant.As Head Waitress it was my responsibility to listen to and deal with any complaints made by our customers. I always made sure I remained professional and understanding, apologizing where necessary and offering a solution as quickly as possible. After dealing with any complaints and rectifying the problem, I would always report to my superior to ensure that if the problem reoccurred (learning from experience), it could be shared amongst all staff members to make certain it does not repeat itself. Show less

• 

  LIBBY'S BREAD & WINE LTD

  Apr 2016 - Jun 2017

  Assistant Manager

  I was promoted from my previous job as a waitress at South 7 to become the manager of it’s 'sister restaurant’ Libby’s Bread & Wine. This involved much more responsibility such as; Overseeing the use of stock and ordering the necessary amounts to meet demand, dealing with customer concerns and complaints in an effective and professional manner, employment and training of new staff, taking evening bookings and allocating seating and time slots.I also took great pride in the management of the company's social media pages. My inner perfectionist always made sure all forums were covered daily with relative content to ensure maximum promotion for the company and its broad target market.Each day I would count and balance the cash drawer with accuracy, making calculations to ensure the cash and receipts matched the daily take stated on the electronic tills. My other daily responsibilities involved excellent customer service, checking that all customers were comfortable and enjoyed their experience and ensuring that the restaurant maintained its great reputation.During my time at Libby’s Bread & Wine the restaurant was always thriving and would become extremely busy, turning over substantial profits. Throughout these times I remained calm and focused on the tasks I should be completing as well as making sure my team were doing what is required to make certain the day ran smoothly and no customers left disappointed with their experience. Upon the rarity of an unsatisfied customer, I made it my responsibility to atone for any human errors from my waitresses and kitchen staff. Show less

• 

  South America, China, Phillipines

  Jun 2017 - Nov 2017

  Travel

  6 months travelling through China, The Philippines and South America. I attended private Spanish lessons to broaden my communication skills in a continent that speaks very little English. Although I have been out of work for these 3 Months I feel as though I have acquired some essential life skills and I have become very adaptable to changing situations and environments.

• 

  D&D London

  Jan 2018 - Jul 2018

  Receptionist

  After returning from my travels, I began working full time, as Reception Host at one of Manchester’s most in demand restaurants- 20 Stories. Working here introduced me to a new, higher level of customer service and greatly improved my ability to work in a fast paced environment. As first point of contact for 20 Stories, my Main responsibilities included dealing with guest bookings and enquiries across our emails and telephones. I learnt how to prioritize my busy work load and multitask, while still maintaining exceptional service, to uphold D&D London’s formidable reputation. With 20 stories being an extremely sought after restaurant, I had to learn new skills quickly to deal with a high volume of enquiries from guests with high expectations. I took ownership of all responsibilities and issues, and deal with them professionally as and when they arose. Show less

• 

  South Seven

  Jul 2018 - Feb 2021

  Restaurant Manager

  I was previously assistant manager of South Sevens 'sister restaurant'- Libby's Bread and Wine. After leaving to go travelling, I returned home in search of a new experience in the hospitality industry. After 7 months working at 20 Stories, I was contacted by the owner of my previous employment and offered a position as manager of South Seven.As manager, one of my responsibilities is to count and balance the cash drawer after every shift. I make calculations to ensure the cash and receipts match the daily take stated on the electronic tills. Since returning, I have introduced a new merchant company, which calculates all card transactions between customisable dates. This makes it easier to trace previous payments, customers and view the weekly/monthly profits.From my previous role at 20 Stories, I acquired new organisational skills that have helped me improve the recruitment process at South Seven, leading to the induction of new staff. In preparation for new staff, I created welcome booklets, in order to provide a brief overview of their new workplace and what to expect. In addition to this, new starters are provided with a cheque list of requirements and responsibilities, to complete within a two week probation. This helps establish the trainee within the workplace, and confirms that they are suitable for the role. I have also enhanced my communication and management skills, especially when dealing with large parties. South Seven is a small restaurant, only seating 50 guests at a time, therefore it is essential that covers are turned over efficiently, in order to maximize profit. One way I have improved this is by communicating closely with guests via telephone and email, obtaining all deposits and pre orders on time, to reassure the guest that everything is in place for their special occasion. In doing so, this reduces the time needed for large bookings and we are therefore able to seat tables before/after, whilst still meeting the guests expectations. Show less

• 

  Top Doctors

  Oct 2019 - Mar 2020

  Inside Sales Representative

  I moved to Barcelona in September 2019, to experience living in a different part of Europe and immerse myself in a new culture. As part of the Inside Sales team at Top Doctors, I was the first point of contact with potential members and I was responsible for creating relationships with leading specialists in the UK. I was contacting high-level medical professionals to arrange meetings between them and our key account managers, across Europe. Being part of a globally recognised company, I felt a strong responsibility to remain professional, when corresponding with members, as I knew it was essential to uphold the company’s great reputation. I made sure that I was considerate of the Doctor's busy schedules and organised my time in ways to suit them, making sure they felt respected from the beginning. Show less

• 

  Forrest Recruitment Ltd

  Feb 2021 - Jul 2021

  Administrative Assistant
• 

  Salford Primary Care Together

  Jul 2021 - now

  As well as working full time, I also do on-call work for Salford Out of Hour service , EPiC 24, as Shift Coordinator. EPiC 24 provides urgent and emergency care by demand and through NHS 111. I work using the clinical system, Adastra and remotely coordinate clinicians, ensuring phone calls are responded to by order of risk and staff levels are increased in correlation to demand. I am also available for clinicians experiencing problems with the system, dealing with any and all problems in a timely manner to ensure high quality healthcare. Show less As QOF Administrator, my main responsibilities involve working alongside the Assistant Practice Manager, to monitor and analyse the quality of data kept on the clinical system- EMIS. I do this by creating searches on our system, finding and cleaning data and educating other staff members in the correct coding of these patients, in order to maximise practice income. I provide support to the practice, to ensure the timely and accurate completion of data quality key performance indicators, managing the practice recall systems, annual review processes and Flu Programme, arranging invitations for over 20,000 patients over the course of the year. Show less

  • Shift Coordinator

    Jul 2021 - now

  • QOF Administrator

    Jul 2021 - Dec 2022
• 

  Turley

  Dec 2022 - now

  Business Support Executive