Suzanne Shepherd

Experience

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  Wolters Kluwer, CCH Australia

  Jan 1989 - Mar 1996

  Area Manager

  Part of the global Wolters Kluwer organisation with 19,300+ employees globally this is Australia’s leading tax and accounting software provider and business publisher. Consistently achieved top 20 sales ranking in national team of 100+; a key remit to drive business growth and retention, via developing insights into clients’ commercial challenges and needs.

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  AAMI

  Apr 1996 - Nov 2006

  Leading car, home, CTP and small business insurer with 3500 staff; consistently achieving 20%+ YOY average revenue growth; regularly ranked in Australia’s top 20 companies by corporate reputation; and winner of multiple awards reflecting the quality of its people.Partnered with the new Customer Contact Manager to ensure cultural alignment and smooth transition of proposed changes and initiatives in the NSW Contact Centre which accounted for half of AAMI NSW. Drove engagement, performance and positive culture, designing and executing a productivity, leadership and career engagement model which became the national blueprint. Show less With a more complex operational environment and growing workforce, established best practice in talent development to meet the needs of a new regional structure. Critical contributions included establishing the regional L&D function then adopted nationally; developing and implementing high impact training to embed required new skills as a result of major change and compliance initiatives; executing a range of targeted leadership development programs; and establishing a learning program aligned to the Australian Qualification Framework. Show less

  • Change Management | Business Process Optimisation

    Dec 2005 - Nov 2006

  • Learning and Development Manager, Southern Region | L&D | Talent Development Function Establishment

    Apr 2003 - Nov 2005

  • Strategic Change Management Projects | Change Manager: Business Transformation & National Compliance

    Jun 2000 - Mar 2003

  • National Learning and Development Manager | L&D | Talent Pipeline Expansion

    Apr 1996 - Jun 2000
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  Suncorp Group

  Nov 2006 - Dec 2008

  Re-engineered HR service delivery model to support the business transition, managed associated change issues and developed and executed the HR strategy; leading a team of 40 consultants, to work through the complexities of the merger activities.Successes included driving the talent management and succession planning process in partnership with the senior leadership team; coaching and supporting business leaders on people performance and development strategies; managing business and brand risks; managing IR and ER and working with business leaders to accelerate employee engagement and retention initiatives. Show less

  • Executive Manager People and Culture – AAMI

    Dec 2007 - Dec 2008

  • Human Resources Manager | HR | Principal Advisor, Northern Region (NSW & Queensland)

    Nov 2006 - Dec 2007
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  McMillan Shakespeare Group

  May 2009 - Oct 2022

  Chief Human Resources Officer | CHRO | Human Resources & Property Executive

  Played a critical role in the industrialisation and accelerated global expansion of MMS. Successfully spearheaded the development of a fully integrated and highly respected HR function, along with a raft of market-defining commercial and capability development initiatives. Member of M&A team providing outcome-critical due diligence HR assessment. Executive initiator and lead of the Future Way of Working strategic program. Lead role in defining new MMS Purpose, Vision, Mission, Values & key role on Sustainability and PCRC committees. In addition to CHRO role, executive accountability for MMS’ property portfolio management, including the review of property needs and design to align with Future Way of Working strategic program. Show less

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  Shepherd Consulting Services Pty Ltd

  Mar 2015 - now

  Director
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  Scope (Aust)

  Sept 2023 - Mar 2024

  Head of One Team People Implementation

  Leading the implementation of the people stream (One Team) of organisation wide transformation program focusing on organisation design and associated Divisional and Functional alignment. Drove and established strong collaborative working relationships resulting in successful benefit realisation and strategic alignment.

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  Concentric

  Apr 2024 - now

  Chief People Officer