John Miller

Experience

• 

  Melaleuca

  Jan 2007 - Jan 2012

  Manage a team of Help Desk technicians that provide technical support for all users, both domestic and international, on a 24 / 7 schedule. Team responsible for all PC deployments, upgrades and troubleshooting. Responsible for the process of computer / printer purchasing. Responsible for ensuring the software product is ready for release. Ensure that any agreed-upon standards and procedures are followed, and ensuring that problems are found and dealt with. Worked with various techniques, tools, and methodologies in problem solving. Lead a team of 25+ associates responsible for customer service, sales and new customer sign ups. Responsible for each associates training, development, performance, and service levels.

  • IT Help Desk Manager

    Mar 2010 - Jan 2012

  • IT QA Testing Specialist

    Jan 2009 - Mar 2010

  • Customer Care Supervisor

    Jan 2007 - Jan 2009
• 

  Bingham County Sheriff's Office

  Jan 2012 - Jan 2013

  Detention Officer
• 

  Bonneville County Sheriff's Office

  Jan 2013 - now

  • Patrol Sergeant

    Jan 2022 - now

  • Patrol Deputy

    Jan 2020 - Jan 2022

  • Special Projects

    Jan 2020 - Jan 2020

  • Patrol Deputy

    Jan 2016 - Jan 2020

  • Detention Deputy

    Jan 2013 - Jan 2016
• 

  Idaho Falls Police Deptartment

  Jan 2020 - Jan 2020

  Patrol Officer
• 

  Idaho Transportation Department

  Jan 2021 - now

  Law Enforcement Liaison

  A Law Enforcement Liaison (LEL) serves as a vital link and conduit between the Idaho Highway Safety Office and the law enforcement community in Idaho. LELs help promote and enhance state and national highway safety programs, initiatives and campaigns and perform a myriad of functions, including planning, organizing, networking, promoting, recruiting, implementing, reporting and evaluating law enforcement’s role in traffic safety projects, activities and achievements.